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HP LaserJet Status/Error Codes - 40-89





Error MessagePrinterDescription/Action Required
40 Error AllIndicates a protocol error occurred during the transfer of data from the computer to the printer. This error can be caused by a loose or damaged cable, loss of power to the computer while the printer is online, or incompatible baud rate, parity, data bits, or stop bits settings. In addition, this error can occur on the HP LaserJet III or IIID Printer if the I/O is configured to serial and serial is set to RS-422 before a cable is attached to the serial I/O on the printer and/or the host system.
  For modular I/O (MIO) cards, this means there was an abnormal connection break. Press Continue to clear the error message. Insure that the printer and computer are configured for the same baud rate; typically 9600. Caution; do not power the computer on or off when the printer is powered on. If this problem persists, a repair may be required. If an optional I/O interface is installed, refer to that product's documentation or contact the vendor.
41 ERRORIIPFor the HP LaserJet IIP Printer, this may indicate an issue with static build up on the on the fusing assembly. Turn the printer off, data loss will occur. If dense media is being used, decrease the number of pages loaded in the MP tray or lower cassette. Do not refill the tray until the printer display prompts for more paper. This error can also be caused by adding paper to the top of the MP tray while the printer is printing. If the error persists contact your dealer or HP Service Technician.
41 ERRORALLA temporary error occurred while printing. This error most commonly occurs when the printer picks two sheets of paper at once. Remove the page from the output tray and press Continue. The page containing the error is reprinted automatically.
41.1 Error

41.2 Error

41.3 Error

41.4 Error

41.5. Error
4, 4M, 4Plus, 4Mplus, 4P, 4MP A temporary error occurred while printing. This error most commonly occurs when:

1. The printer picks two sheets of paper at once. Remove the page from the output tray and press Continue. The previous page is reprinted automatically.

2. The wrong size media are loaded into a tray. Print a self-test to verify paper size settings for trays.

3. With the HP LaserJet 4, 4M, 4Plus, 4MPlus Printers this error most commonly occurs when the paper size knob on the 250 or 500 sheet universal cassette does not match the installed paper, the wrong size media is loaded into the cassette.

* If the error persists, contact your dealer or HP Service Technician
41.2 Error

51 Error
All Indicates a Beam Detect error. If this error occurs, press the Continue key and the printer will repeat the page. If the printer cannot correct the error after two seconds, a Beam Detect '51 Error' will occur. Replace the toner cartridge and retest the printer.

If the printer was just moved from a cold to a warm environment condensation may have formed inside the printer. Allow the printer to stand for up to 6 hours, until any condensation has dissipated.

If the problem persists repair service is required.
42 ERRORII, IIDA communications issue has occurred between the printer and a card installed in the printer's optional interface slot. Press Continue to clear the error message. Make sure the card has been installed and configured correctly. If the problem persists, contact the vendor from whom the card was purchased.
42 Opt InterfaceIII, IIIDA communications issue has occurred between the printer and a card installed in the printer's optional interface slot. Press Continue to clear the error message. Make sure the card has been installed and configured correctly. If the problem persists, contact the vendor from whom the card was purchased.
43 ERRORII, IIDA communications issue has occurred between the printer and a card installed in the printer's optional interface slot. Press Continue to clear the error message. Make sure the card has been installed and configured correctly. If the problem persists, contact the vendor from whom the card was purchased.
43 Opt InterfaceIII, IIIDA communications issue has occurred between the printer and a card installed in the printer's optional interface slot. Press Continue to clear the error message. Make sure the card has been installed and configured correctly. If the problem persists, contact the vendor from whom the card was purchased.
48 Invalid JobIIISiThis message will be displayed when the wrong printer language (PCL5 or PostScript, for instance) is being used or a language other than PCL5 or Postscript is being used. By pressing Continue, the printer will continue to receive--but not process--data until a valid language switching sequence is received. The message will go away when a valid language switching sequence is received or a printer reset occurs. Check the software to ensure the correct language was selected.
49 Remove PageIIISi, 4SiA sheet of paper was in the manual feed guides when the printer powered on, or a paper tray with a sheet of paper in its manual feed guides was inserted while the printer was powering on. Remove the sheets or the tray until the power cycle is complete.
50 ServiceAllAll Printers:

1. A temporary error has occurred. Turn the printer off for 20 minutes to clear the temporary 50 error.

2. The power is low or unstable (For example: brownout). Locate and verify a stable power source.

There is an internal service error. Indicates a possible malfunction in the fusing assembly or power supply. Turn printer off for at least 20 minutes (30 minutes for HP LaserJet IIISi or 4Si Printer) and restart. If this problem persists, call your dealer or HP Service Technician.
51 ErrorAllThe printer was unable to detect the laser beam.

If the printer was just moved from a cold to warm environment, condensation may have formed inside the printer. Allow the printer to stand up to 6 hours, until any condensation has dissipated.

The printer detected a temporary error.

Press Continue to resume operation. If the error persists, contact your dealer or HP Service Technician.
51 ErrorLaserJet, 6L, 5L, 6P, 5P, 4P, 4LA temporary error has occurred.

Power cycle the printer.

The laser scanner assembly is not seated.

The laser scanner assembly is defective.

Replace the laser scanner assembly (or cable on the 5L only).

51 ErrorLaserJet, 5, 4Plus, 4The laser scanner cable connectors are faulty.

The laser scanner assembly is defective.
51 ErrorLaserJet, 4VThere is a problem with the fiber optic cable.

The laser scanner assembly is defective.
51 ErrorLaserJet, 4Si, IIISiThe toner cartridge is defective.

There is a problem with the fiber optic cable.

The connectors are faulty.

The DC voltage is poor.

The laser scanner assembly is defective.
51 ErrorLaserJet, IIIP, IIP Plus, IIPThe toner cartridge is improperly seated.

The laser shutter operation is functioning improperly.

The fiber optic cable is damaged.

The laser PCA is bad.
51 ErrorLaserJet, IIID,III, IID, IIThe Toner cartridge is defective.

There is a bad cable in the laser scanner to the DC controller.

The fiber optic cable has cuts or kinks.

The laser scanner assembly is defective.
51 ErrorLaserJet, 2686D/AThe laser or laser power setting is defective.

The scanner is defective.
52 ErrorAllA temporary error has occurred. Power cycle the printer. On some models pressing the Continue button on the control panel will resume operation. If the error persists, it could indicate an issue with the scanning assembly. Contact your dealer or HP Service Technician.
53 Error LaserJet, Plus, 500 plusIndicates an internal service malfunction. Press Continue to resume operation. Some data loss may occur. If the error persists, consult service.
53 ErrorII, IIDAn error was detected on the optional memory board in the indicated slot. Verify that the correct revision level of memory is installed in the printer.
53 Error Unit 1

53 Error Unit 1
IIP, IIP+, IIIPAn error was detected on the optional memory board in the indicated slot. Verify that the correct revision level and memory part # has been installed in the printer.. On the HP LaserJet IIP, IIP+, and IIIP Printers, Unit 1 and Unit 2 refer to the top and bottom slots, respectively.
53-1 Error unit

53-2 Error unit
III, IIIDAn error was detected on the optional memory board in the indicated slot. Verify that the correct revision level of memory is installed in the printer.. On HP LaserJet III and HP LaserJet IIID printers, 53-1 and 53-2 refer to the front (right) and rear (left) slots, respectively.
53 ServiceIIISiIndicates an internal service error. Turn the printer off for 10 minutes and turn back on. If the error persists, consult service.
53.XY.ZZ

Error 53
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MPAn error occurred during configuration and validation of SIMM memory. Verify the SIMM board is installed correctly. Pressing Continue will clear this message, but the SIMM that caused the error will not be configured. If it is a memory SIMM with more than one bank of memory the good bank will be configured. Identify and replace the SIMM that caused the error.

X = Hardware Type

0 = ROM

1 = RAM

Y = Hardware Device

0 = Internal Memory

1 = SIMM slot 1

2 = SIMM slot 2

3 = SIMM slot 3

4 = SIMM slot 4 (HP LaserJet 4 and HP LaserJet 4Si Printers only)

ZZ = Error Number

1 = Unsupported Memory

2 = Unrecognized Memory

3 = Failed RAM test

4 = Exceeded Max. RAM size

5 = Exceeded Max. ROM size

6 = Invalid SIMM speed

7 = SIMM reporting info incorrectly.

8 = SIMM RAM parity error

9 = SIMM ROM needs mapped to an unsupported address.

10 = SIMM address conflict.

11 = SIMM ROM located in illegal address range (HP LaserJet 4Si Printers only)

12 = SIMM is too large for available memory (HP LaserJet 4Si Printers only).
54 ErrorLaserJet, Plus, 500 Plus, IIThis message indicates a main motor overload. The most common cause is a paper tray that is too full or simultaneous paper feeds due to paper friction or static "cling". Check paper tray for overfull condition. Remove excess paper and press Continue. If the error persists, consult service.
54 ErrorIID, IIIDThe guide used to align paper when printing in duplex mode has not been properly positioned. If powering the printer Off, then On does not resolve the issue, repair service is required.
54 ErrorIIP, IIP Plus, III, IIIP, IIISiIndicates an internal service error. Turn the printer off for 10 minutes, then turn it back on. If the error persists, consult service.
54 ServiceIIISi, 4SiThe guide used to align paper when printing in duplex mode has not been properly positioned. If powering the printer Off, then On does not resolve the issue; repair service is required.
55 Error

55 Service
AllThe printer failed to properly initialize when powered on. Indicates an internal service error. Turn the printer off for 10 minutes and turn back on. If the message persists, consult service.
56 ErrorIID, IIID, IIISI, 4SI, 4Si MXA duplex job was sent to the printer with the rear output selector knob in the wrong (11 o'clock) position. Adjust the output knob to the correct (9 o'clock) position and press Continue to resume operation.

* The HP LaserJet IIISI, 4SI,and 4Si MX printers will display this message if the optional envelope feeder is selected while duplex is enabled. Either disable duplex or remove the envelope feeder.
57 Service

57.1 Service

57.2 Service

57.3 Service

57.4 Service
IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MPThe printer has identified an internal service error. Turn the printer off and then back on. If the message persists, consult service.
57 Error Unit X

57-1 Error unit

57-2 Error unit
IIP, IIP Plus, III, IIID, IIIPThe optional memory card in the indicated slot cannot be configured because the printer's memory expansion limits have been exceeded. On the HP LaserJet IIP and IIIP Printers, Unit 1 and Unit 2 refer to the top and bottom slots respectively. On HP LaserJet III and IIID printer's, 57-1 and 57-2 refer to the front (right) and rear (left) slots, respectively. Four megabytes (4 MB) is the maximum amount of expansion memory these printers can recognize. Remove any expansion memory in excess of 4 MB.
58 Service4, 4M, 4Plus, 4Mplus, 4P, 4MP, 4V, 4MVThe printer has detected an exhaust fan failure. Switch the printer off and back on. If the message reappears, repair service is required.
58.1 or 58.2 Error4SiAs referred to on Page 7-8 of the User's Manual, the lifter mechanism of the paper tray has failed (X: 1 = Upper Tray, 2 = Lower Tray). Press Continue to have the printer print from the other tray.

Turn the printer off, then on again. If the error message appears again, contact an authorized service agent.
59 Add MemIIISiThere is not enough memory for the PostScript job to execute. Switch the printer off and add more memory or reduce the job size. In addition, check for the correct placement of 4 MB and 8 MB SIMM boards. These boards must be placed on the bottom of the memory stack. See Error 60.1, 2, 3, 4.
 4Si, 4SiMXThe PostScript option is installed without enough memory to support the application. The PostScript option requires a minimum of 4 MB for proper operation.
60 ErrorLaserJet, Plus, 500 PlusThe printer's Interface board has detected an internal error. Check for an improperly seated font cartridge or data cable. Turn printer off and back on. If the message persists, consult service.
60.1 Error

60.2 Error

60.3 Error

60.4 Error
IIISiAn expansion memory card (SIMM) has been installed incorrectly (out of sequence) into the slot indicated by the error code. The printer will still be able to print, but will only be able to use the memory below the faulty card. Four megabyte cards go in first from bottom slot up, then one megabyte cards. Turn the printer off and reorganize the memory cards into their correct slots. See page G-7 of the User's Manual.
61.1 Error

61.2 Error

61.3 Error

61.4 Error
IIISiA SIMM that is the wrong size or speed is installed. The HP LaserJet IIISI printer support 1, 4, and 8 MB, 36 -bit SIMMs rated at 80 NS. Check that installed memory meets these specifications. Press Continue to temporarily clear this error. The printer will still print, but will only be able to use the memory installed below the SIMM in question. See pages G-2 and G-14 of the User's Manual
61.1 Error

61.2 Error

61.3 Error

61.4 Error
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MP The printer encountered a parity error when accessing the RAM memory SIMM in slot "X". If X=0, the slot with the defective SIMM could not be determined. Switch the printer off and then back on. (Data stored in printer will be lost.) If the error is still present, first switch the printer off and verify that the SIMM board is installed correctly. Switch the printer on. If the error is still present, switch the printer off and remove the SIMM board If the error message does not appear, the problem is on the SIMM. If the message still appears, the problem is in the printer's internal memory and requires service.
62.1 Error

62.2 Error

62.3 Error

62.4 Error

62.5 Error

62.6 Error
4, 4M, 4Plus, 4Mplus, 4Si, 4Si MXThe printer identified a problem while checking its memory. "X" refers to the device the printer was checking when it encountered the error.

0 =Internal memory

1-4 = SIMM slot

5 = font cartridge

(upper on HP LaserJet 4Siprinter)

6 = lower cartridge

(HP LaserJet 4Si Printer only)

6 = Cache (4Plus, 4MPLus)

If the printer contains a SIMM memory board or a typeface cartridge, switch off the printer. (Data stored in the printer will be lost.) Verify that the SIMM board or typeface cartridge is installed correctly and switch the printer back on. If the error is still present, switch off the printer and remove the SIMM board or type cartridge. Switch the printer back on. If the error message does not appear, the problem is on the SIMM board or typeface cartridge.
 HP LaserJet 4P, 4MP Printer The Printer encountered a parity error when accessing the RAM memory SIMM in slot "X". If X=0, the faulty SIMM slot could not be determined.

0: Internal Memory

1-3: SIMM Slot

4: Cartridge
63 Service

63.5 Service

63 Needs Service
LaserJetThe printer identified a problem while checking its internal RAM. Remove any expanded memory boards and reboot printer. If message persists, consult service. If message clears, then the problem exists with the expanded memory.
63.1 Error

63.2 Error

63.3 Error

63.4 Error
IIISiIndicates a possible faulty expansion SIMM. The printer will still print, but will only be able to use the expansion memory below the faulty SIMM. Turn the printer off and verify the SIMM is installed correctly and turn the printer back on. If the error continues, turn the printer off and remove the SIMM. If the message clears, the problem is on the SIMM. If the message appears, consult service (for example, the problem is in the base printer memory or SIMM socket.)
64 Service4, 4M, 4Plus, 4Mplus, 4P, 4MPThe printer identified an internal service error. Switch the printer Off, then back On. If the error appears again, repair service is required.
68 Cold ResetIIISiThe printer identified an internal service error. Switch the printer Off, then back On. If the error appears again, repair service is required.
68 ErrorIIP, IIP+, III, IIID, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MPThis is a recoverable NVRAM (non volatile random access memory) error. Press Continue to clear the error. Check the Front Panel settings to see if any were set back to factory default settings. If error persists service is required.
68 Service AllThe printer has detected a non-volatile RAM failure. The printer can be operated until service repairs are made. All control panel settings return to factory default and the OO Ready message will read 68 Ready/Service until serviced.
69 Service II, IID, III, IIIDIndicates an optional I/O interface error. The printer has found a problem on the optional interface card. Turn the printer off and verify the optional interface card is installed correctly. Turn printer on and verify the optional interface card is configured correctly. If error persists, contact the I/O card manufacturer or consult service.
70 ErrorII, IID, IIP, IIP Plus, II, IIID, IIIP, 4SiIndicates an incompatibility between the printer and the installed font cartridge. Turn the printer off and then back on. If message persists, verify with the cartridge manufacturer the installed cartridge was designed for use with that model printer.
71 Error II, IID, IIP, IIP Plus, IIID, IIIPIndicates an incompatibility between the printer and the installed font cartridge. Turn the printer off and then back on. If message persists, verify with the cartridge manufacturer the installed cartridge was designed for use with that model printer.
 IIISi, 4SiAn attempt was made to use a "personality" firmware cartridge. Personality cartridges are not supported on the HP LaserJet IIISi or HP LaserJet 4Si printers.
72 ServiceII, IID, IIP, IIP+, III, IIID, IIIPA font cartridge was removed from the printer too quickly after it was inserted, the font cartridge is bad, or the connectors in the printer's cartridge slot have been damaged. Power the printer Off, re-insert the cartridge, then power the printer On. If the problem persists, the cartridge or the printer may need repair.
72 ServiceIIISi, 4Si, 4Si MXA font cartridge was removed while the printer was trying to access it. This causes a misread by the printer and generates the error code. Turn the printer off and back on to resume operation.
79 Service XXXXII, IID, IIP, IIP Plus, IIIP, IIID, IIISi, 4, 4M, 4Plus, 4Mplus, 4Si, 4Si MX, 4P, 4MPIndicates an unexpected firmware error was encountered. Document the error message. The numeric code displayed indicates a specific error for service personnel. Error 79 can also be caused by incorrect memory addressing to a font cartridge or memory card. Remove any installed font or personality cartridges (or memory expansion cards). Turn the printer back on. If the message persists, consult service. This error can also be software related. Ensure that the error is occurring consistently before servicing the printer. A defective toner cartridge can also cause this problem (4Plus only).
79 01bbIIP PlusIncompatibilities between the printer and software. Check memory indicated in the software and verify it is what is in the printer.
80 Service XXXXIIISi, 4, 4M, 4Plus, 4MPLus, 4SiA modular I/O interface error has occurred. Document the error code, the numbers displayed indicate a specific error for service personnel. Turn the printer off and back on. If the error persists, consult service.
81 Service XXXX4, 4M, 4Plus, 4Mplus printersThe printer detected a problem with an internal controller. The numbers following the message indicate the specific type of error. Press SHIFT and Continue to acknowledge the error. The printer will operate normally. Contact your dealer or HP Service representative regarding the occurrence of this error.
89 ServiceIIISiA PostScript internal controller error occurred. Document the error message. Turn the printer off and back on. If message persists, consult service.