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Scanner Support





 


Agfa StudioScan Scanner

Calibration ErrorsCleaning the StudioScan
Communication ErrorsCross - Platform StudioScan
Macintosh InstallationMissing Manuals
Replacing the LampReplacing the Transparency Lamp
StudioScan Lamp


Missing StudioScan Manuals

The manuals are located on the AGFA Scanner CD-ROM, in Adobe Acrobat PDF-file format. The CD also includes Adobe Acrobat Reader software so that you can read the manuals or print them out. No hard-copy manuals are available.

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StudioScan Calibration Errors

Why do I get calibration errors when scanning transparencies and negatives?

The scanner was shipped with a transparency template. To avoid errors, be sure this template is being used and is installed correctly. It should be placed flat on the glass with the word AGFA toward the back of the scanner.

There are two open areas in the template. One is a large 8" x 10" hole, and the other is a small 1/2" strip cut-out. The large opening is the scanning area and the other is the calibration hole. Never put anything in the calibration hole, as doing so can also cause calibration errors.

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Cross - Platform StudioScan

Will my scanner work on both Mac and PC platforms?

Yes. The scanners are exactly the same for both types of computers. However, if you are going from a Mac platform to a PC-based computer, you will need to purchase a SCSI controller for your PC.

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StudioScan Lamp

Is the lamp in the StudioScan 11 SI supposed to stay on all the time?

Yes, that is the way the scanner was designed. The lamp generally lasts two years or more.

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Cleaning the StudioScan

The following tools are required to clean the StudioScan:

  • 3mm Allen wrench.
  • Soft, lint-free/static-free brush or cloth.
  • Canned or pressurized air.
  • A Phillips head screwdriver.

To clean the StudioScan:

  • Turn off the Mac/PC and the scanner.
  • Unplug the scanner from the power source and unplug the power supply.
  • Disconnect the scanner from all other devices.
  • If you have the Transparency Option (TPO), then
    • Unplug the TPO cable.
    • Open the TPO cover and lift it straight off the base. Make sure the hinge shafts clear before removing.
    • Remove the two front screws using an Allen wrench and the two back screws using a Phillips head screwdriver.
  • If you don't have the Transparency Option (TPO), then the two back screws are located through the cover of the scanner.
  • Gently remove the plastic cover from the metal scanner base. The cover lifts from the bottom of the base. This is a snug fit and will need to be gently worked off.
  • Clean both the inside and the outside of the glass (base cover), using a damp cloth with mild detergent.
  • Using a lint-free cloth or brush, gently clean the mirror inside of the base.
  • Using pressurized or canned air, and spraying away from the center of the scanner, blow out any dust that may have gotten inside of the scanner base.
  • Replace the base cover.
Important:

If you use alcohol to clean the glass plate, make sure you do not touch the plastic elements of the scanner. Avoid using sprays directly on the glass. This may cause the liquid to penetrate the seams around the glass and contaminate the mirrors and lenses inside the scanner.

Note:

There are two additional guides inside the base cover. One is located in the forward right corner; the other is in the back left corner. While standing in front of the scanner, looking through the glass toward the back left, you can see the guide. If you fit the guide into the slot, the cover will fit snugly over the base.

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Replacing the Transparency Lamp

To replace the StudioScan/StudioScan II transparency lamp, follow the steps below.

  • Turn off the Mac/PC and the scanner. Disconnect the scanner from the Mac/PC.
  • Wait at least 15 minutes before proceeding for the lamp and lamp housing to cool.
  • Disconnect the cable between the Transparency Option (TPO) and the base unit.
  • Open the TPO cover and lift straight off the base unit.
  • Turn the cover over and remove the nine Phillips head screws.
  • Carefully turn over and lift the plastic housing off the TPO.
  • Push the carriage (optical) assembly back until you can reach the three screws on the lamp assembly cover.
  • Remove the three screws and the flexible cable.
  • Slowly turn the lamp assembly 90 degrees and take it out. Be extremely careful not to damage the glass plate of the TPO.
  • Loosen the three screws from the lamp cover and separate the lamp bracket.
  • Remove the lamp cover.
  • Lift the old scanning lamp from the lamp socket.
  • Fit the new scanning lamp into the lamp socket.
  • Replace the lamp cover.
  • Replace the lamp assembly and its screws, then reconnect the flexible cable.
  • Replace the plastic housing over the TPO.
  • Return screws to secure the TPO to the plastic housing and lower the TPO to the base unit. Make sure that the hinge shafts are inserted into the holes in the base.

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Replacing the StudioScan/StudioScan II Lamp

To replace the StudioScan/StudioScan II lamp:

  • If you have the Transparency Option (TPO), remove the TPO cover by unplugging the cable between the TPO and the base and lifting straight up.
  • Remove the two screws at the back of the base cover, using a Phillips head screwdriver.
  • Remove the two screws from the front of the base cover, using an Allen wrench.
  • Lift the plastic scanner housing straight off the metal base.
  • Carefully move the carriage to the center of the available area.
  • Remove the two screws from the lamp cover.
  • Remove the lamp cover.
  • Remove the old scanning lamp from the lamp holder.
  • Place the new scanning lamp in the lamp holder, making sure the lamp is seated in the proper position.
  • Place the lamp cover firmly against the lamp holder and return the screws to the original positions.
  • Carefully return the plastic scanner housing to the metal base making sure all guides are in position. The inside guide is located in the back left corner.
  • Return screws and cover to the scanner.
  • Turn unit on and allow 20 minutes for the scanning lamp to burn in.

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Installing a StudioScan I/II on a Macintosh

To install your StudioScan:

  • Unlock the StudioScan.
  • Turn the scanner on its side, and using a coin, turn the locking screw 1/4 turn. The screw will remain attached to the scanner for future locking.
  • Power down your computer and all peripherals.
  • Attach the Power cord to the scanner.
  • If the scanner is the only external device, then
    • Place the 25 pin end of the SCSI cable in the SCSI port of the Macintosh.
    • Place the Terminator on the 50 pin end of the SCSI cable.
    • Place the open end of the Terminator on the 50 pin SCSI connection on the scanner.
  • If the scanner is the first external SCSI device and at least one more device is on the chain, then
    • Place the 25 pin end of the SCSI cable in the SCSI port of the Macintosh.
    • Place the other end of the cable on the 50 pin SCSI connection on the scanner.
    • Attach a 25 pin Macintosh SCSI cable in the open port of the scanner.
    • Attach the other end of the cable into the next SCSI device.
    • If Termination is needed at this point, place it on the open SCSI port of the last device on the chain.
  • If the scanner is connected after another external SCSI device and is not connected directly to the Macintosh, then
    • Attach the 25 pin Macintosh SCSI cable in the open port of the scanner.
    • Attach the other end of the cable to the next SCSI device.
    • If Termination is needed at this point, place it on the open SCSI port of the last device on the chain.
  • Clear all images from the scan bed.
  • Turn on the power on the scanner and all peripherals.
  • Turn on the Macintosh.
  • Install the scanner drivers.

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Communication Errors

A communication error may be indicated when you receive the following error message:

"Please connect or turn on your scanner".

Check the Ready lights on the scanner. If they are on, then

  • Remove other peripherals from the SCSI chain. Check the connections and confirm that the SCSI Terminator is at the last peripheral on the SCSI chain.
  • Start up the scanner and the Macintosh.
  • Launch Photoshop.
  • Select Acquire from the File menu and launch the FotoLook driver.
  • If the problem continues, turn off the Macintosh System extensions by holding down the Shift key when restarting the Macintosh.

If they are not on, then

  • Power down the scanner and workstation.
  • Clear all images and materials from the scan bed.
  • Unplug the SCSI cable from other peripherals and the Mac.
  • Power on the scanner.

Check the scanner mode. Does the scanner get into the Ready mode?

If yes:

  • Reconnect the SCSI peripherals one by one.
  • Check that the connections are solid.
  • Check that the last peripheral on the SCSI chain is terminated.
  • Turn on the scanner, making sure that nothing is on the scan bed when powering up.
  • Turn on the other peripherals.
  • Turn on the Mac.
  • Launch Photoshop.
  • Launch driver.
  • Result: The FotoLook driver should then appear.
  • If the problem persists, re-install the FotoLook driver.

If no, then you need to contact Agfa.

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