Agfa SnapScan Scanner
Missing SnapScan Manuals
The manuals are located on the AGFA Scanner CD-ROM, in Adobe Acrobat PDF-file format. The CD also includes Adobe Acrobat Reader software so that you can read the manuals or print them out. No hard-copy manuals are available.
Cross - Platform SnapScan
Will my scanner work on both Mac and PC platforms?
Yes. The scanners are exactly the same for both types of computers. However, if you are going from a Mac platform to a PC-based computer, you will need to purchase a SCSI controller for your PC.
The SnapScan has also been tested and does work with the new Apple Mac G-series computers with USB support.
Bulb Replacement - SnapScan 310/EZ
How do I change the base lamp in my SnapScan 310 or SnapScan EZ?
Lamp Replacement - SnapScan/SnapScan 600
How do I change the base lamp for the SnapScan or SnapScan 600?
SnapScan 1212u and Windows 95
Will the SnapScan 1212u work on a Windows 95 system with USB support?
No, the SnapScan 1212u only runs on Windows 98 systems. Windows 95 lacks the still image device layer (STI layer) that our driver (FotoLook) needs to work with the scanner. There is no way to get this scanner working on Windows 95.
Negative and Transparency Scanning
How do I scan negatives or transparencies with my SnapScan?
Transparency and negative scanning require an optional transparency adapter (TPO). Only the following SnapScan models can be equipped with this option:
Of these types, only the 600 and the 1236S can scan negatives if used with the AGFA FotoLook 3.0x PC driver (Mac negative scanning is NOT supported on the SnapScan series).
Other SnapScan models can NOT be equipped with a transparency adapter and scan reflective originals only.
FotoLook will disable the negative and/or transparency options in its user interface according to your scanner model and installed peripherals (TPO).
SnapScan 1212u and USB
How do I check to make sure my USB controller is working?
To check if the Universal Serial Bus controller is present in the Device Manager, click with the right mouse button on the icon My Computer and select Properties from the menu that pops up. Select the Device Manager tab from the System Properties dialog box.
If the Universal Serial Bus Controller is present in the Device Manager, carry out the scanner installation procedure exactly as described in the Getting Started Manual.
If the Universal Serial Bus Controller is not present in the Device Manager, carry out the following instructions:
CAUTION: Changing your computer's BIOS settings is at your own risk! It should be done by system administrators and experienced users only. If you are not familiar with this kind of task, ask your computer dealer to do this.
Check again if the Universal Serial Bus is present in the Device Manager. If the Universal Serial Bus controller is present in the Device Manager, carry out the scanner installation procedure exactly as described in the Getting Started manual.
If the Universal Serial Bus controller is still not present in the Device Manager, carry out the following instructions:
The universal serial bus controller should now be present in the Device Manager. Carry out the scanner installation procedure exactly as described in the Getting Started manual. If the scanner does not work, try to use the other USB port on your PC.
Omnipage Pro 7.0 and ADF
When you try to use Caere Corporation's Omnipage Pro® 7.0 and the SnapScan™ ADF, you get the following error message:
Install "Agfa SnapScan" driver. The driver can be found on the floppy supplied with the ADF. Copy the driver in the Extension Folder of the System Folder.
1212u Installation on an iMAC
I can not install Fotolook on my iMAC using the installer. My system will give me errors or lock-up. What can I do to fix it?
First make sure you have all extensions off except the Foreign File Access and the Apple CD-ROM. Go into the English folder and click on the 1212U listing. Choose the Fotolook folder and then click on the Fotolook 2.09.7 installer. At this point the install wizard will walk you through the rest of the installation. Using the defaults will be fine in this case.
1212u Problems with Windows 98 Upgrade
If you tried to install the scanner on Windows OSR2 with the USB upgrade and you are now upgrading to Windows 98, you can run into some problems caused by your earlier attempts to install the scanner. The scanner seems properly installed but FotoLook is unable to find it. Use the following procedure to fix the problem.
It is not possible to install the 1212u on Windows 95. However, running the installation procedure on 95 will mess up the system registry and this can cause problems even after you upgrade to 98. You can fix this by selecting properties of the scanner in the device manager. Select the 'Driver' tab and click on 'Update Driver'. Insert the AGFA Scanner CD and follow the instructions on screen.
Verify that the Still Image Devices Monitor is running. This can be done easily by pressing Ctrl-Alt-Del to bring up the 'Close Program' dialog box: you should see a task called 'Stimon'. We've seen cases where a Windows 98 upgrade doesn't start this process. When this happens, the scanner will be visible in the device manager and the control panel but FotoLook will fail to find the scanner.
If Stimon.exe is not running, use one of the following possibilities to start the Still Image Devices Monitor:
Note: This is assuming Windows 98 is installed in C:\Windows. Adjust the paths above accordingly if this is not the case.
Connecting a SnapScan 310 to a PowerBook
How can I connect/terminate my SnapScan 310 scanner with an Apple PowerBook?
Due to a special SCSI connection in the PowerBook, a direct connection to the SnapScan 310 isn't provided by Agfa. To connect your scanner to the PowerBook, do either of these:
Connect a device between the PowerBook and the SnapScan 310 and terminate the last device in the chain using a 25-pin terminator.
A direct connection can be achieved with a special SCSI-adapter, called a ZIP-to-PowerBook adapter, which is available at many stores that sell the Apple PowerBooks or SCSI adapters.
Where is the serial number for Visioneer Paperport?
You will find this serial number on the Software Collection II CD towards the bottom.
Cleaning SnapScan EZ/1212P/1212U
How do I clean the glass of the Snapscan EZ, 1212P, or the 1212U?
Follow these basic steps:
Why am I only getting a demo copy of ColorIt!?
There are two versions of ColorIt! on the Software Collection II CD. To install the full version of ColorIt!, you will just need to open the English version of ColorIt! on the CD and then use the ColorIt! 3.09 installer.
Omnipage LE and ADF
There could be some problems occurring with OmniPage LE and the ADF. The following could be a solution for those who have problems.
Note: the Scanner Catalog for the OmniPage LE is not the same as the one for the OmniPage Pro.