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Hewlett Packard DeskJet 340cbi

Error: Out of PaperError : "Unknown Print Cartridge"
"Folder Was Moved or Removed" ErrorFront Panel Lights & Buttons
Mustek ScannersPaper Problems With Portable Sheet Feeder
Portable and Desktop Sheet Feeders"Printer Driver Busy" Message
Printer Icons MissingScanJet 5100C Scanner

If you need the user manual or software for your printer then you can download it from the Support & Drivers section of the Hewlett Packard website.


"Folder Was Moved or Removed" Error

"Folder Was Moved or Removed" error during printer install

When the driver for a variety of HP DeskJet printer models is installed after a fresh Windows 98 install, a system dialog box appears with the following message:

"C:\WINDOWS\Start Menu\Programs\_____HP_G_ is not accessible. This folder was moved or removed."

The solution is to click OK on the error message, and continue with the install. Reboot the computer and try a print job. Everything should function normally.

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How to Use the Portable and Desktop Sheet Feeders

How do I attach and use the 30-page portable sheet feeder and the 60-page desktop sheet feeder?

30-Page Portable Sheet Feeder

To attach,

  • Insert the two catches near the bottom of the sheet feeder into the corresponding slots near the bottom of the printer face.
  • Rotate the top edge of the sheet feeder toward the HP DeskJet 340 series printer and press the two units together. You will hear a click as the sheet feeder latches onto the printer.

Loading Paper For Automatic Feeding

  • Use the recess at the top center of the sheet feeder to pull the unit fully open.
  • Rotate each of the paper support arms until both are pointing upwards.
  • Push the paper release lever down to the open position.
  • Slide the left paper-width adjustment guide to the side of the sheet feeder.
  • Insert a stack of paper into the sheet feeder and move the left paper-width adjustment guide against the paper.
  • Push the paper release lever up to press the paper against the roller.

60-Page Desktop Sheet Feeder

To attach,

  • Hold the printer with the access door facing away from the sheet feeder's IN tray. Make sure that the printer stands are no longer connected to the printer. Insert the printer into the printer dock in the sheet feeder.
  • If you wish to remove the printer from the sheet feeder, pull straight up on the printer while it is in this vertical position.

Loading the Paper

  • With the printer and desktop sheet feeder set up for automatic loading, slide the paper width adjustment bar to the left.
  • Press down on the paper pressure plate to lock it in the load position.
  • Take out a 0.2-inch (approximately 5 mm) stack of media and tap the stack edge on a flat surface to make it even.
  • Insert the stack of media squarely into the IN tray, print side up, making sure that the right edge of the stack is aligned against the right side of the IN tray.
  • Slide the paper width adjustment bar to the edge of the media. Make sure that the paper width adjustment bar does not buckle the media.
  • Press the gray pressure plate release button. This forces the media against the paper feed rollers. Note : Be sure to load sheets into the IN tray with the print side up.

When using the Desktop Sheet Feeder, be sure to select Sheet Feeder with one of the following options: in the MEDIA SOURCE group in Menu mode, with the DJPMenu Configuration Utility program, or through the software application. When you specify Sheet Feeder, the motor turns on for 8 seconds; this is enough time to bring in a sheet from the sheet feeder.

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Front Panel Lights & Buttons

The buttons on the front panel of the printer are used to access the features of the printer. These buttons include the Power, Paper Feed, and Change Cartridge Button. The buttons are used to power the printer on and off, access the print cartridge, and print the built-in test pages.

In normal use, the printer lights blink on and off to provide information about what the printer is doing. The front panel include a Power, Paper Feed, Change Cartridge, and Charge light. The combination of lights being on, off, or flashing can be used to determine if the printer is operating normally or experiencing problems that require user assistance.

DESCRIPTION OF PRINTER BUTTONS AND LIGHTS

The Power button is used to turn the printer on or off. The power light blinks when the printer is receiving information from the computer or when printing.

The Paper Feed button is used to load and eject paper. The Paper Feed light blinks when the printer is out of paper. Load the paper in the paper tray and press the Paper Feed button to continue. To eject paper, press and hold the button. The Paper Feed button is also used to start the printer's built in self-test. To do this, turn the printer off, then, while pressing the Paper Feed button, press and release the Power button.

The Change Cartridge button is used when you need to change the ink cartridge. The Change Cartridge light blinks when the printer is waiting for you to change the print cartridge. Press to move the print cartridge cradle to the middle of the printer where you can change the print cartridge. Press again to return the cradle to the right side of the printer.

The Charge light is used to identify printer status when using a battery pack (battery mode only). The Charge light is on when the battery pack in the printer is being charged. The Charge light blinks when the printer is discharging the battery pack. If the Charge light is off, either the battery pack in the printer is fully charged or there is no battery pack in the printer.

Troubleshooting Blinking Lights

If the Power light is blinking this means that the computer is sending data to the printer. This is normal and you do not need to do anything.

If the Paper feed light is blinking, this means that either the printer is out of paper or the paper is not properly loaded.

If the Change Cartridge light is blinking, this means that the printer is waiting for you to change the print cartridge.

If the Charge light is blinking, and the Power light is on, this means that the battery charge level is low and you need to connect the power adapter to charge the battery pack.

If the Charge light blinks alternately with the other lights, this means there is a problem with the battery, and you need to discharge the battery pack completely and charge it again. Also make sure that the battery is properly seated and the battery contacts are clean. If the problem persists then you may need to replace the battery pack.

If all four printer lights are blinking at the same time, there is a more serious problem with the printer. The first thing you need to do is turn the printer off and then turn it on again. If the lights still blink, press and hold the Paper Feed button and locate the light pattern shown in this table.

  • The Paper light is on.
    • Paper is jammed in the printer. OR
    • The Out Of Paper Sensor (OOPS) is defective.
  • The Change Cartridge light is on.
    • The movement of the print cartridge may be blocked. OR
    • The automatic cradle lock may not have been released--if the print cartridge cradle is in the "home" position and there is no object blocking its path.
  • The Change Cartridge and Paper Feed lights are on.
    • Service station stall. Open the access door. Gently push or tap the print cartridge cradle against the end of the printer. If this does not correct the error, follow the steps below.

      1. Disconnect the power from the printer by unplugging the power cord from the side of the printer.
      2. Move the print cartridge cradle away from the right side of the printer.
      3. Locate the capping station inside the printer on the right side. Manually rotate the capping station left and right until the rectangular rubber cap is facing up.
      4. Ensure that a black pen is installed in the printer.
      5. Reconnect the power cord and turn the printer on. If all the lights continue flashing, the above steps may be repeated. If the error conditions cannot be cleared, the printer will need service.

  • The Paper Feed and Power lights are on. OR The Change Cartridge and Power lights are on.
    • An internal printer error has occurred. Turn the printer power off and on again.
    • If this does not work, unplug the power adapter and remove the battery pack. Plug in the power adapter and turn on the printer. Return the printer for servicing if this does not work.
  • The Change Cartridge, Paper, and Power lights are on.
    • An internal error has occurred. Return your printer for servicing.

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Error: Out of Paper

An "Out of Paper" message appears when there is paper in the printer. To get round this,

1. The paper release lever must be in the "locked" position, which is the "up" position. Otherwise, the gear wheels do not lock into place to pick up paper, and the "Out of Paper" message is generated. See Chapter One of the HP DeskJet Printer User's Guide for information on using the sheet feeder.

NOTE: If the paper release lever is not in the "locked" position, the printer will not print a self-test. The paper light will blink, but no paper will be drawn into the printer.

2. Run a self-test. Start with the printer turned off. Hold down the paper button while turning on the printer. Continue holding down the paper button until the printer attempts to load the paper. Then release the paper button, and the self-test should print.

There are other conditions that can cause an "Out of Paper" message to be displayed on the computer screen. If the paper release lever is in the "locked" position and the printer prints a self-test, verify that the Paper Source setting within the printer driver and the software application is not set to "Manual Feed."

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Error : "Unknown Print Cartridge"

How can I prevent the "Unknown print Cartridge" error message from appearing when printing?

Modify the settings in the driver's HPWDJET.INI file to fix this issue. Follow the steps below:

  • Open the HPWDJET.INI file:
  • Locate the section labeled [Lpt1]
  • Change 2CableTest=0X00 to 0200. The line should now read: 2CableTest=0200
  • Change 2ColorUpgrade=0X00 to 0200. The line should now read: 2ColorUpgrade=0200
  • Change 2DSMEnable=0X00 to 0200. The line should now read: 2DSMEnable=0200
  • If there are any other sections labeled [Lpt1.xxx] (such as [Lpt1.dos]), repeat the above 3 steps that section also
  • Locate the section labeled [Common]
  • Change 0PenQuery=0X00 to 0200. The line should now read: 0PenQuery=0200
  • Change 0Bidi=0X00 to 0200. The line should now read: 0Bidi=0200
  • Choose File and Save to save the changes
  • Choose File and Exit to exit the hpwdjet.ini file
  • Restart Windows and try printing
  • If the issue has not been resolved, open the HP DeskJet Configuration file (HPWCNFIG.EXE):
  • Choose Continue
  • Choose the Default button, OK, and Restart Windows
  • Try printing again

NOTE: The HP DeskJet 340 printer has bidirectional options written into the driver, but the printer itself does not have bidirectional capabilities. Modifying the settings in the hpwdjet.ini file to full (0200), partial (0100), or no (0000) bidirectional may solve the issues.

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Paper not Feeding From Portable Sheet Feeder

How do I fix my HP DeskJet 340 series printer's portable sheet feeder so that paper will load properly?

  • Remove the portable sheet feeder and print a self-test (using the manual feed slot on the rear of the printer). NOTE: If the paper does not feed from the manual feed slot, verify that it meets the media specifications for the printer (16-24 lb.). Try a different brand of paper, if possible.
  • If the manual feed self-test is successful, rotate the small gear on the portable sheet feeder that is next to the sheet feeder's output slot and check for the following:
    • Ensure that the gear is not damaged.
    • Verify that turning the gear will make the internal components move.
    • Place one piece of paper in the portable sheet feeder, tighten the lever, and manually rotate the gear to verify that the feeder is operating correctly.
    • If the portable sheet feeder is operating correctly, check the gears on the printer for signs of damage.
  • If the portable sheet feeder and the gears on the printer appear to be operating properly, reattach the portable sheet feeder to the printer. Make sure the gear on the sheet feeder and the gear on the printer mesh.
  • Verify that the paper is correctly loaded into the portable sheet feeder. Remove the paper and load it using the steps below.
    • Use the recess at the top-center portion of the sheet feeder to pull the unit fully open.
    • Rotate each of the paper support arms until both point upwards.
    • Push the paper release lever down to the open position.
    • Slide the left paper width adjustment guide to the side of the sheet feeder.
    • Insert up to 30 sheets of paper in the sheet feeder. Move the left paper width adjustment guide against the paper until the guide clicks into position for either US Letter, Legal, or A4 size paper.
    • Push the paper release lever up to press the paper against the rollers.

NOTE: If the printer will not feed paper from either the manual feed slot or the portable sheet feeder, the printer may be faulty

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"Printer Driver Busy" Status Message

When trying to send a print job, the error message "Printer Driver Busy" appears and indicates that another software application is using the printer. The print job does not appear in the print spooler and must be resent.

The solution to this is to ensure that the Windows print spooler is enabled and that "Spool data format" is set to EMF in Windows 95 and Windows NT.

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Mustek Scanners

During installation, the printer driver will not find bidirectional communication if a Mustek scanner has already been installed on the parallel port. -Or- If a Mustek scanner is installed after the printer driver has loaded successfully with full bidirectional communication, a "Printer Not Responding" or "Lost Communication with the Printer" message appears when you attempt to print.

Follow the steps below to turn off the cover sensor switch for the Mustek scanner. The cover sensor automatically starts the Scan Wizard software when the scanner cover is opened.

  • Right-click the Direct Scan icon next to the clock on the Taskbar.
  • Select Cover Driven to turn off the cover sensor feature.

If you only want to disable the feature until Windows is restarted,

  • Press CTRL + ALT + DELETE to open the Close Program screen.
  • Click "Watch" to highlight it.
  • Select the End Task button.
  • If you were unable to install the printer driver successfully, you can reinstall the printer driver now for full bidirectional communication.
  • Try to print the document again.

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HP ScanJet 5100C

Using and Configuring HP DeskJet Printers for Use with the HP ScanJet 5100C Scanner

  • Verify that both the printer and scanner parallel cables are IEEE-1284 compliant and that the total length is no longer than 10 feet. Connect the printer directly to the computer before installing the printer driver.
  • If the scanner is already installed, uninstall the scanner by following the instructions that came with the scanner, and install the printer driver first.
  • Make sure no programs are running in Windows then follow the steps in the User's Guide to install the printer driver. To close any unnecessary programs that are running on the computer, use the steps below.
    • Right-click any program appearing on the Taskbar next to the Start button and choose Close.
    • Repeat step a until all the programs appearing on the Taskbar are closed.
    • On the keyboard, press CTRL + ALT + DEL to retrieve the Close Program window.
    • Highlight any program in the list (except Explorer and Systray) and choose End Task.
    • Repeat the previous 2 steps until all programs (except Explorer and Systray) are closed.
    • Once the list shows only Explorer and Systray, choose Cancel to close the Close Program window.
  • Perform the alignment procedure and communication tests on the printer before installing the scanner.
  • Connect the printer and scanner together as described by the scanner setup instructions. Install the scanner software on the computer, making sure again that no programs are running in the background.
  • If communication problems or errors occur after installation of the scanner, remove the checkmarks from Bidirectional Communication, Print Cartridge Query, and Launch Toolbox when Printing (when applicable) in the printer's configuration file.
  • If communication problems or errors still occur, remove the icon labeled "HP Parallel Port Test" from the Startup group. To remove HP Parallel Port Test, follow these instructions:
    • Select Start, Settings, and Taskbar.
    • Select the Start Menu Programs tab and select Advanced to open an Exploring Start Menu window.
    • Under All Folders, double-click Programs.
    • Double-click the Startup folder and click and drag the HP Parallel Port Test icon to a different folder such as the Accessories folder. Close the Exploring window and restart Windows by selecting Start, Shutdown, Restart the Computer, and Yes.

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Printer Icons Missing

The printer icons fail to appear in the Printers window. For example, a General Protection Fault (GPF) making reference to SPOOL32 will cause the icons to disappear from the Printers window.

To restore the icons in Windows NT 4.0 without restarting Windows, restart the spooler. Restarting Windows will also recover the printer icons in Windows NT 4.0 and Windows 95/98.

To Restart the Windows NT 4.0 Spooler,

  • Stop the print spooler.
    • Select Start and Run.
    • On the Open line, type "net stop spooler" and then choose OK.
  • Restart the print spooler.
    • Select Start and Run.
    • On the Open line, type "net start spooler" and then choose OK.
  • The printer icons will appear in the Printers window once the spooler is restarted.

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