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Hewlett Packard DeskJet 1120c

Adobe PagemakerBillboard Printing
Corel Print HouseCreating Driver Disks
Front Panel Lights & ButtonsGibberish or Blank Page Printed
How to Use HP ZoomSmartHP ScanJet 5100C Scanner
HP ScanJet 5s ScannerHP51641A Ink Cartridge
Microsoft ExcelMicrosoft Word & Envelopes
Microsoft Works 4.0 or 4.5Microsoft Write & Envelopes
Mustek ScannersPaper Feed Problems
PrintShop Ensemble II and IIIPrint Shop Premier Edition v 5.0
Printing BannersPrinting Booklets
Printing HandoutsPrinting Mirror Image
Printing Self Test PagePrinting Two-Sided
Windows 3.1 - HPW5ST1 ErrorWordPerfect

If you need the user manual or software for your printer then you can download it from the Support & Drivers section of the Hewlett Packard website.


Microsoft Write

Printing Envelopes in a Landscape Orientation

  • Open Accessories and choose Write.
  • Select File.
    • Select Print Setup.
    • Select Landscape orientation.
    • Set Paper Size to Envelope #10.
    • Select OK.
  • Select Document.
    • Select Page Layout.
    • Set margins to:
      • Left - .12 inch
      • Right - 1.25 inches
      • Top - .25 inch
      • Bottom - 1.00 inch
    • Select OK.
  • Type the return address.
  • Press Enter seven times to insert spacing between the return address and the recipient address.
  • Select Paragraph and then Indent.
    • Set indents to:
      • Left - 4.00 inches
      • First Line - 0.00 inch
      • Right - 1.00 inch
    • Select OK.
  • Type the mailing address.
  • Insert the envelope into the printer.
  • Select File then Print.
  • Select Print.
  • Select OK.

NOTE: The envelope should print in landscape orientation. The number of lines entered between the addresses and the indents can be adjusted. The left-hand margin can be increased but may cut off portions of the return address when decreased.

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Gibberish or Blank Page Printed

A Blank Page or a Page with Characters Printed Across the Top Prints Before the Print Job

This problem can be caused by one of two things:

If the software for a Logitech parallel port scanner is installed, the Xerox Colour Manager (XCM) and Wakeup program installed by the Logitech scanner may be causing the problem and may need to be disabled. (This issue may occur even if the Logitech scanner and printer are connected to different parallel ports or if the scanner has been disconnected from the computer). To disable this, follow these instructions,

  • Right-click Start and click Open.
  • Double-click Programs.
  • Double-click Startup.
  • If there is an icon for Xerox Colour Manager or XCM, click the icon and while continuing to hold down the mouse button; drag the icon onto the Window 95 Desktop.
  • If there is an icon for the Wakeup program, drag and drop the icon onto the Windows 95 Desktop.
  • Close the Startup and Programs windows.
  • Click Start and click Run.
  • In the Open box, type SYSEDIT and click OK to load the System Configuration Editor. Click the window whose heading reads: C:\WINDOWS\SYSTEM.INI.
  • In the [boot] section, locate the line that says:
    drivers=mmsystem.dll ... WAKEUP16.DLL.
  • On the drivers= line that reads C:\WINDOWS\TWAIN\PAGESCAN\WAKEUP16.DLL, place a semicolon at the beginning of the line so that it reads:
    ;C:\WINDOWS\TWAIN\PAGESCAN\WAKEUP16.DLL
  • On the File menu, click Exit. Click Yes to save the changes.
  • Restart Windows 95 to have the changes take effect.

If you are running Windows 95, the LPT.VXD file may need to be updated. To do this,

  • Place the Microsoft Windows 95 CD-ROM disk in the CD-ROM disk drive.
  • Click Start, point to Programs, and click Windows Explorer.
  • When Windows Explorer opens, from the View menu, click Options. Click Show all files and click OK.
  • Click the C:\WINDOWS\SYSTEM folder within Windows Explorer and do the following:
    • Click LPT.VXD.
    • On the File menu, click Rename.
    • Rename the file as LPT.OLD and press ENTER.
  • While still in Explorer, select the CD-ROM drive (usually D:) and click the DRIVERS\PRINTERS\LPT folder.
  • Click the LPT.VXD file, and on the Edit menu, click Copy.
  • Select the C:\WINDOWS\SYSTEM folder.
  • On the Edit menu, click Paste.
  • Close Windows Explorer and restart Windows 95.

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How to Use HP ZoomSmart

Use this feature to scale a letter-sized/A4 document or poster to tabloid/A3, or vice versa. This feature is useful if the application does not support printing on larger size media or if previously designed documentation needs to be printed on larger format media.

  • Select the Features tab in the print settings window.
  • Select ZoomSmart in the Options section.
  • Select the size of the document.
  • Select the printer paper size.
  • Choose OK and print the document.

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Printing a Booklet

Use this feature for printing and collating a multiple-page document into a book. For example, an 8-page document will be printed with pages 1 and 8 on the same side of a piece of paper and pages 2 and 7 will be printed on the other side of the paper.

NOTE: If the software application has a booklet printing feature and it is selected in the software application, do not select Booklet printing in the HP DeskJet 1120C print settings. If the software application has a collating option, it should not be selected when using the Booklet feature.

  • Select the Features tab in the print settings window.
  • Choose Booklet.
  • Select the document size that has been set in the application in the From box. The To box will choose a paper size that is twice the document's size.
  • Choose Right Pages Only or Left Pages Only if alternate blank pages are wanted for taking notes.
  • Check the Right to Left checkbox if the printed pages are to run from right to left.
  • Choose OK, load paper of the correct size in the printer, and print the document.
  • Make sure the paper in the printer is twice the size of the original document. For example, a letter-size document requires tabloid-size paper for the Booklet feature to collate and print correctly.
  • Follow the instructions on the screen to print on the reverse side of the paper.
  • Collate the pages and form the booklet.

Cannot Print a Booklet on Letter Size Paper, Driver Dialog Box Asks to Load Tabloid Size Paper before Printing

When printing a Booklet on letter-size paper (8.5 x 11 inch) from Microsoft (R) Word, the printer driver "Reminder for Special Feature" dialog box appears asking for Tabloid (11 x 17 in) size paper to be loaded into the printer. This dialog appears even though Booklet is chosen in the printer features and From Statement to Letter is selected.

To get round this,

  • Choose File, select Page Setup, and then choose the Paper Size tab.
  • Select Statement (5.5 x 8.5 inch) in the Paper Size menu. Leave the orientation on Portrait and choose OK. The booklet will now print on Letter size paper.

NOTE: Changing the page size of the document to Statement will alter much of the formatting and appearance of the document. The page will be reformatted to fit the Statement size page. Some adjustments (especially the right and left margin settings) may need to be made to produce the desired output.

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Corel Print House

Page Formats Improperly When Printing on A4 Size Paper in Corel Print House Select v 1.1

The A4 page layout in Corel Print House Select v 1.1 does not print correctly, the printout will not be formatted properly.

During the installation of Corel Print House Select v 1.1, the software prompts for selection of USL (US Letter) or A4 paper. If USL is selected as the paper size, formatting errors will occur when printing on A4 size paper. Uninstall Corel Print House Select v 1.1 by using the Uninstall Wizard in Windows 95 or by deleting the Corel Print House Program Group in Windows 3.1X. Reinstall Corel Print House Select v 1.1 and select A4 as the paper size.

How to print envelopes in Corel Print House v. 1.1

Follow the procedures listed below.

  • Open Corel Print House v. 1.1.
  • If the Startup Wizard appears, select the Key icon and then choose Next. If the Startup Wizard does not appear, select New Project.
  • Select the Start From Scratch button and choose Next.
  • Select the Labels, Business Cards, and Envelopes line and choose Next.
  • Under "Which Model/Size Would You Like To Use?" Press the down arrow and select Envelope.
  • Under "Choose The Model of Your Form" select the envelope size Env#10 - 9.5X4.19.
  • Choose Next and then select the Finish button.
  • A blank envelope will now appear on the screen. Select the "A" button on the side tool bar by clicking it one time with the left mouse button.
  • At the top of the tool bar the letter "F" will now appear to the right, select the button with the left mouse button and choose the style and size for the return address
  • Choose OK.
  • With the left mouse button, click one time were the return address should appear and type in the information.
  • At the top of the tool bar select the letter "F" again with the left mouse button to change the style and size for the main address.
  • Choose OK.
  • With the left mouse button, click one time in the middle of the envelope where the main address should appear and type in the information.
  • Select File and then Print.
  • The Printer Name should, by default, show the correct HP DeskJet printer. Select the Properties button, which is located next to the printer name.
  • Under the Setup tab change the orientation to Landscape
  • Under the Setup tab change the Papersize to the No. 10 Envelope.
  • Choose OK.
  • Insert the envelope into the printer as per instructions in the HP DeskJet manual.
  • Choose OK to print.

NOTE: Modifying the printer properties within Corel Print House Select will change the printers default settings for all applications. These changes will remain the default after closing the program, also. After all envelopes have been printed, the default printer settings must be change back to Letter size paper and Portrait orientation.

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PrintShop Ensemble II and III

To print envelopes from PrintShop Ensemble II or PrintShop Ensemble III follow the steps below.

  • Create an envelope in PrintShop Ensemble II or Ensemble III. Refer to the PrintShop Help (Envelope Printing) for instructions on printing envelopes.
  • In the PrintShop Ensemble II menu bar select File and Preferences. In PrintShop Ensemble III select File, Preferences and Printing.
  • Change Rotate Envelope to Always and select OK.
  • Select File, Print, and change Position to Right and Top.
  • Select OK to print the envelope.

NOTE: HP does not support feeding the envelope in this manner on this printer because of an increased chance of skewing or paper jams. To decrease this possibility, tuck the flap into the envelope before printing.

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WordPerfect

Printing Envelopes in Landscape Mode Using WordPerfect 6.x, 7.0, and 8.0

  • Open WordPerfect 6.x, 7.0, or 8.0.
  • Select Layout (WordPerfect 6.0) or Format (WordPerfect 6.1, 7.0, and 8.0) and then Envelope.
  • Enter the Return Address and the Mailing Address.
  • Select the Create New Definition button.
  • Locate the Name box. Type Envelope #10.
  • Under Size, select the size of the envelope (No. 10 Envelope--4.12 or 4.13 by 9.5 inches).
  • Paper Location (WordPerfect 6.0) or Paper Source (WordPerfect 6.1, 7.0, and 8.0) should be set to Intray. If WordPerfect does not provide "Intray" as a Paper Source selection, change the Paper Source to "In Tray" in the printer driver.
  • In WordPerfect v 6.x, ensure that there is a check mark in the "Rotated Font" check box. In WordPerfect 7.0 and 8.0 under Font Rotation, select Rotated.
  • In WordPerfect v 6.x, do not place a check in the Wide Form. In WordPerfect 7.0 and 8.0 under Paper Feed, select Short Edge.
  • Text adjustments in versions 6.x should be:
    • Top: "0"
    • Side: "0"
  • Printing adjustments in v 7.0 and 8.0 should be:
    • Vertical Up: "0"
    • Horizontal Left: "0"
  • Select OK.
  • If a return address is required for the envelope, ensure that a check mark appears in the box next to "Print Return Address."
  • Load the envelopes into the printer as described in the printer's User's Guide.
  • Select "Print Envelope."
  • If the text does not print with the correct orientation, follow the steps below.
    • Open the Page Information window and select the appropriate envelope size.
    • WordPerfect 6.x--Select Layout, Page, Page Size, and Envelope #10.
    • WordPerfect 7.0--Select Format, Page, Page Size, and Envelope #10.
    • WordPerfect 8.0--Select File and Page Setup; choose the size tab and No. 10 Envelope.
    • Select the "Edit" button to open the "Edit Page Size" window.
    • In WordPerfect v 6.x, make sure that "Rotated Font" is selected. In WordPerfect 7.0 and 8.0 under Font Rotation, select Rotated.
    • Select OK to return to the Page Setup screen. Ensure that "Landscape" is selected (it will be grayed out in WordPerfect 8.0).
    • Select Apply and OK to close the Page Setup screen.
    • Try to print the envelope again.

Color Output from WordPerfect v 6.1 Does Not Match Screen Colors

The WordPerfect software defaults to a RGB palette (red, green, blue). The HP DeskJet printers use a CYMK palette (cyan, yellow, magenta, black). Since the palette assumption by WordPerfect is different, the colors printed do not match the screen. To change the color palette in WordPerfect, follow these steps:

  • In WordPerfect, choose File and select Print.
  • Choose Select and choose the Options button.
  • A drop-down menu appears underneath the button. Choose Preferences.
  • In the Preferences window choose the Color Palette button.
  • In the "Define Color Printing Palette" window, click on the button next to Select Model and choose CYMK. The default setting will be RGB.
  • Choose OK to close each window, then choose Print in the Print dialogue box to print the document.

When attempting to print multiple address labels from Corel WordPerfect for Windows 7.0 or Corel WordPerfect for Windows 8.0, only one address label is generated.

Follow the steps below to print multiple copies of the same label from WordPerfect 7.0 or WordPerfect 8.0.

  • From a blank document screen, select Format and Labels.
  • Highlight the label of choice and click Select.
  • Enter the desired text for the label.
  • Select Tools, Merge, and Perform Merge.
  • Ensure that "Current Document" appears in the Form Document field and that "None" is present in the Data Source field.
  • Change to "Current Document" in the Output field.
  • Select Options and enter the desired number of labels in Number of Copies for Each Record.
  • Select OK and select Merge.
  • Select File, Print, and once again select Print.

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Microsoft Excel

Gridlines and underlines do not print from Excel v 5.0 or 7.0 to the printer. In addition, the gridlines and underlines are not visible in Excel's print preview.

In Microsoft Excel:

  • Choose File and then select Page Setup.
  • Select the Sheet tab.
  • Under the Print section, make sure that Gridlines is checked and Draft Quality is not checked.
  • The gridlines should now show in print preview and print on the document.

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Windows 3.1 - HPW5ST1 Error

Installing the driver or printing to an HP DeskJet printer running Windows 3.1x generates one of the following errors:

HPW5ST1.EXE caused a GPF in module KRNL286.EXE
HPW5ST1.EXE caused an illegal instruction in module KRNL286.EXE

Windows needs to be run in 386 Enhanced Mode to load the HP DeskJet printer drivers. The following steps should enable Windows 3.1x to run in 386 Enhanced Mode.

  • Completely exit from Windows to the DOS prompt.
  • At the DOS prompt, type WIN /3 and press ENTER to launch Windows in 386 Enhanced Mode.
  • In the Windows Program Manager, select Help and About Program Manager.
  • Verify that 386 Enhanced Mode is listed and not Standard Mode.
  • Choose OK to close the window.
  • If the computer is running in 386 Enhanced Mode, install the HP DeskJet printer driver by following the instructions in the User's Guide.

NOTE: Windows for Workgroups 3.1/3.11 will not list 386 Enhanced Mode or Standard Mode because this version of Windows always runs in the 386 Enhanced Mode.

If Windows will not run in the 386 Enhanced Mode, open Control Panel, Printers, and install the HP DeskJet 500 printer as a workaround.

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Adobe Pagemaker

PageMaker v 5.0, 6.0, or 6.5 Prints Documents Incorrectly

The paper sizes in PageMaker v 5.0, 6.0, or 6.5 and the printer driver settings must be the same. If the settings currently match, close PageMaker and open the Printer Properties window. Set the desired paper size and start PageMaker. Before printing, select the paper size to match the printer driver settings.

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Microsoft Word & Envelopes

Unable to print envelopes from either paper tray in Microsoft Word for Windows. When printing an envelope the Manual Feed message will appear on the screen and the resume light on the printer's front panel will flash. The envelope will still print if the envelope is fed manually through the manual feed slot on the back of the printer.

Envelopes will not print correctly if Microsoft Word is not configured correctly. To configure MS Word to print envelopes from the main bottom tray or the alternative media feed (top tray), follow the procedure below:

  • Choose Tools from the menu bar in Microsoft Word.
  • Choose Envelopes and Labels from the pull-down menu.
  • Select Options.
  • Set the Envelope Size to Size 10.
  • Choose OK.
  • Choose the Feed icon in the lower-right corner.
  • Choose Face Down.
  • Remove the "X" at Clockwise Rotation by choosing it.
  • Under Feed Method, choose the fourth envelope icon from the left.
  • Select "In Tray" under "Feed From".
  • Choose OK.
  • Type the addresses for the envelope.
  • Load up to 3 envelopes in the alternative media tray, or load up to 15 envelopes in the main bottom tray and choose Print. The printer should feed the envelope from the desired tray.

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HP51641A Ink Cartridge

The HP 51641A color cartridge looks identical to the C1823A color cartridge. Are these cartridges interchangeable? Can the HP 51641A cartridge be used in the HP Deskjet 1120c printer?

No, the ONLY colour cartridge that can be used in the HP DeskJet 1120c printer is the color cartridge with the part number C1823A. This cartridge was developed for use with specific printers to complement advancements in software and hardware. This cartridge will enable printer users to enjoy photo-quality printouts.

If an HP 51641A Inkjet print cartridge has been installed in the HP DeskJet 1120c printer, the Print Cartridge light on the printer front panel (orange light on the bottom) will blink, indicating a cartridge rejection.

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Print Shop Premier Edition v 5.0

How to Print Envelopes

After setting up the Envelope in Print Shop Premier, proceed with the following steps to print:

  • Select File.
  • Select Print.
  • Under Feed Position:
    • There are two rows of icons showing different directions an envelope can be placed into printers. For the HP DeskJet printers go to the Second Row which reads: Feed Direction .
    • Select the First Icon on the Left Side.
  • Make sure there is No check mark in the box for Stamp Side Up.
  • Insert the Envelope into the printer following the instructions in the printer User's Guide.
  • Select Print.

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Mustek Scanners

During installation, the printer driver will not find bidirectional communication if a Mustek scanner has already been installed on the parallel port. -Or- If a Mustek scanner is installed after the printer driver has loaded successfully with full bidirectional communication, a "Printer Not Responding" or "Lost Communication with the Printer" message appears when you attempt to print.

Follow the steps below to turn off the cover sensor switch for the Mustek scanner. The cover sensor automatically starts the Scan Wizard software when the scanner cover is opened.

  • Right-click the Direct Scan icon next to the clock on the Taskbar.
  • Select Cover Driven to turn off the cover sensor feature.

If you only want to disable the feature until Windows is restarted,

  • Press CtrL + ALT + DELETE to open the Close Program screen.
  • Click "Watch" to highlight it.
  • Select the End Task button.
  • If you were unable to install the printer driver successfully, you can reinstall the printer driver now for full bidirectional communication.
  • Try to print the document again.

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Printing a Self Test Page

How to Print a Self-Test Page from the Printer

  • Turn off the printer and then turn it on again by pressing the Power button.
  • Press the Resume button and release it when the Resume light starts to blink. The printer will print a sample page.

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Front Panel Lights & Buttons

Printer Buttons and Lights

Buttons / LightsDescription
  
Power Button Power ButtonThe Power Button turns the printer on and off.
Resume Button Resume ButtonThe Resume Button clears miscellaneous printer errors.
Power LightThe Power Light indicates whether the printer is on or off.
Resume LightThe Resume Light indicates a printer error has occurred.
Print Cartridge Light Cartridge Light     The Print Cartridge Light indicates an error with the print cartridge.


The lights on the front of the printer indicate whether the printer is off or on, in the process of receiving data or printing, or in an error state. The following table describes how the lights appear during normal printing.

ConditionCause
All Lights Off.Printer is off
Power = On, Resume = Off, Print Cartridge = OffPrinter is ready to print.
Power = Blinking, Resume = Off, Print Cartridge = Off     Printer is receiving data from the computer or is printing.

Error Light Patterns

The following conditions will be indicated by the LEDs (lights) on the front panel. Not all of these conditions are errors and the blinking sequence is not necessarily unique for each case.

Power
LED
Resume
LED
Cartridge
LED
Possible CausesUser Actions
     
OnBlinksOffOut of PaperLoad more paper and press the Resume button.
OnBlinksOffForm Feed StatePress the Resume button to eject the paper or continue printing.
OnBlinksOffWaiting for user interventionCheck the computer screen for instructions. Then, press the Resume button to continue printing.
OnBlinksOffWaiting for ink to dry on special media* Wait until the printer continues to print the next page on its own.
* Carefully remove the printed page from the output tray (the ink may still be wet), and press the Resume button to continue printing.

OnBlinksOffWaiting for media in the manual feedLoad media in the manual feed in the back of the printer.
OnBlinksOffOut of Paper Sensor is stuckMake sure the Out of Paper Sensor is not damaged or obstructed. The sensor is a black L-shaped piece of plastic located behind the silver rod the ink cartridge carriage slides on. The tip of the sensor is located between the two right paper feed rollers inside the printer.
OnOffBlinksTop cover is openClose the top cover. (The printer will not print with the top cover open.)
OnOffBlinksMissing ink cartridgeBoth print cartridges must be installed in the printer carriage.
OnOffBlinksIncorrect ink cartridge is installed* The black ink cartridge (51645A) should be installed in the right side of the carriage.
* The color ink cartridge (C1823A) should be installed in the left side of the carriage.
OnOffBlinksInk cartridge is not detected or is not functioning properly* Remove both ink cartridges and reinsert them.
* Make sure the blue or green tape has been removed from ink cartridge.
* Wipe the electrical contacts on the ink cartridge once with a dry lint-free cotton cloth. Remove any debris from the carriage contacts with your fingers. Reinsert the ink cartridges.
* Replace the ink cartridge.
BlinksBlinksOffPaper JamClear the paper jam.
BlinksBlinksOffCarriage StallClear the carriage stall by removing any objects that may be obstructing the ink cartridge carriage.
BlinksBlinksBlinksPrinter ErrorTurn the printer off and unplug the power cord for a few seconds. Plug the power cord back in and turn on the printer.

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Paper Feed Problems

Paper does not feed into the printer properly

  • Reload the paper. Too many sheets of paper were loaded; remove some paper.
  • Paper is damaged, wrinkled, or curled. Replace or remove the paper.
  • Paper in the stack may be of a different type, size, and weight. Make sure papers in the stack are of the same type, size, and weight.
  • Clean the paper pick roller in the main bottom media tray with a cloth dampened with water. The paper pick roller is located in the back right corner of the main bottom media tray. The roller is about 1 inch wide and has a flat side so the roller is not completely round.
  • Remove the paper from the main bottom media tray. Perform a self-test (with the paper out) by holding the Power button down, pressing the Resume button 4 times, and then releasing the Power button. Watch the portion of the main bottom media tray that is inside the printer and see if it rises up to meet the paper pick roller. If the portion of the main bottom media tray that is inside the printer does not rise up, locate the two sets of white gears below the carriage rod on the left side of the printer. The clutch is located in the rightmost set of gears and is the smooth white piece to the right of the first gear. Lightly tap the clutch, with a finger, to engage the clutch.

Paper does not eject from the printer

  • Paper is jammed in the printer. Clear the paper jam.
    • Open the printer cover.
    • Push the cartridge cradle to the right side.
    • Remove any paper from the main bottom media tray and the alternative top media feed.
    • Tear or cut off the remaining portion of the piece of paper that is in the main bottom media tray or the alternative top media feed.

      CAUTION: Take care not to rub your hands against the brown plastic and metal star wheels inside the printer. This may damage the star wheels or injure your hand.
    • Free any wrinkled paper inside the printer and press the Resume button until the printer ejects the entire paper. If this does not work, turn the printer off, free any wrinkled paper, and pull the sheet of paper forward out of the printer.
    • Close the printer cover, load paper in the printer and turn the printer on.
  • If one of the three black kicker arms that eject the paper stay in the up position and block the paper feeding out of the printer, the printer should be sent in for service. Contact the HP Customer Support listed in the User's Guide.
  • The computer was turned off while the printer was printing. Turn off the printer, turn on the computer, and then turn on the printer.
  • Paper did not receive a form feed command from the software program. Press the Resume button to initiate a manual form feed.

Paper is ejected from the printer and slides off the end of the output tray

Make sure the output tabs on the printer are in the up position for standard media and are in the down position for thicker media.

Multiple sheets of paper are fed into the printer at the same time

  • The sheets of paper are stuck together. Remove the paper stack, separate the sheets by bending or flexing them and then reload the paper stack.
  • Too many sheets of paper were loaded; remove some paper.
  • Paper in the stack may be of a different type, size, and weight. Make sure the papers in the stack are of the same type, size, and weight.
  • Paper is not fed into the printer properly. Follow the instructions in the User's Guide for loading paper.

Printing is slanted

  • Remove the paper and then reload.
  • Make sure the paper width and length adjusters fit snugly against the left and bottom edges of the paper stack so the paper is being fed "squarely" into the printer.
  • Check that there are no more than 100 sheets of paper loaded in the main bottom media tray or 10 sheets of paper in the alternative top media feed.
  • Check to make sure that only one type of paper is loaded in the main bottom media tray or alternative top media feed.
  • Make sure the paper weight falls between 16 and 36 lb. bond.
  • Try a different type of paper.
  • Clean the paper pick roller in the main bottom media tray with a cloth dampened with water. The paper pick roller is located in the back right hand corner of the main bottom media tray. The roller is about 1 inch wide and has a flat side so the roller is not completely round.

Media is blank when ejected from the printer

  • The print nozzles of the print cartridge are covered by a sealing tape. Remove the tape.
  • The print cartridge is out of ink. Use a new print cartridge.

Envelopes do not feed into the printer

  • Envelopes are improperly loaded. Follow the instructions in the User's Guide for loading envelopes.
  • Envelopes are bent or damaged. Do not use envelopes with bent or curled edges.
  • Clean the paper pick roller in the main bottom media tray with a cloth dampened with water. The paper pick roller is located in the back right corner of the main bottom media tray. The roller is about 1 inch wide and has a flat side so the roller is not completely round.
  • The printer or software settings may be set to Manual Feed. Insert an envelope into the left side of the manual feed slot with the print side up.

Envelopes that are printed from the main bottom media tray or the alternative top media feed have the top of the flap slightly wrinkled and the return address is smeared

Print the envelopes from the rear manual feed slot so the envelopes will feed straight through the printer without wrinkling the top of the flap.

Cards do not feed into the printer

  • Cards are improperly loaded. Follow the instructions in the User's Guide for loading cards.
  • An unsupported type of card is used for printing. Use cards of the correct weight and size.
  • Clean the paper pick roller in the main bottom media tray with a cloth dampened with water. The paper pick roller is located in the back right corner of the main bottom media tray. The roller is about 1 inch wide and has a flat side so the roller is not completely round.

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Billboard Printing

Billboard printing allows a page to be enlarged and printed in sections onto different sheets of paper. The separate sheets of paper can then be tiled (taped or glued) together to form a large poster.

NOTE: When printing from a multiple-page document, only the first page of the document will be printed as a billboard. Additional pages in the document must be sent to the printer one at a time as separate print jobs.

  • Select the Features tab in the print settings window.
  • Choose Billboard.
  • Choose a tiling option - 1x2, 2x2, 3x3, 4x4, or 5x5. Choosing 2x2 will enlarge and print a one-page document onto 4 sheets of paper, 3x3 will enlarge and print a one-page document onto 9 sheets of paper, 4x4 will print onto 16 sheets of paper, and 5x5 will print onto 25 sheets of paper. Depending on the paper size selected, some of the tiling options may not be available.
  • In the Paper Size box, select the original size of the document.
  • Choose a tiling option - 2x2, 3x3, 4x4, or 5x5. Choosing 2x2 will enlarge and print a one-page document onto 4 sheets of paper, 3x3 will enlarge and print a one-page document onto 9 sheets of paper, 4x4 will print onto 16 sheets of paper, and 5x5 will print onto 25 sheets of paper. Depending on the paper size selected, some of the tiling options may not be available.
  • Select Mirror Image, if desired, to flip the image horizontally.
  • Select Print Page Border to print borders around each page so the margins can be cut away before mounting the poster.
  • Choose OK, then print and tile the poster.

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Printing Handouts

Use this feature to print multiple pages of a document onto a single sheet of paper. This feature is also useful to print copies of presentation slides to hand out to an audience.

NOTE: If the software application has this feature and it is selected in the software application, do not select Handout in the HP DeskJet 1120C print settings.

  • Select the Features tab in the print settings window.
  • Choose Handout.
  • Select the document size that has been set in the application in the From box and the desired output paper size in the To box.
  • Choose either Book or Tablet in the 2-sided Printing option to print the handouts on both sides of the page.
  • Select the number of pages of the document that will be printed on a single page, either 2, 4, or 8.
  • Change any other print settings, if necessary, and then choose OK.
  • Print the document.

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Printing Two-Sided

Use this feature to print on both sides of the paper. If heavy ink coverage is used on a page, this feature should not be used.

  • Select the Features tab in the print settings window.
  • Choose 2-sided Printing.
  • Select Book or Tablet.
  • Choose OK and print the document.
  • Follow the instructions on the screen to turn the paper to print on the other side.

WordPerfect 7.0

Do not select the two-sided printing option in the printer driver and use only WordPerfect's two-sided printing options. To get the correct two-sided printing instructions to appear on the screen, the seemingly opposite two-sided printing option should be selected in WordPerfect 7.0. Follow the instructions below to do two-sided printing in WordPerfect 7.0.

  • Open WordPerfect 7.0 and create a multiple page document.
  • Select File and Print.
  • Select the Two-Sided Printing tab and choose "Flip on long edge" or "Flip on short edge" according to the following instructions:
    • If book duplexing is needed (the pages are bound along the long edge of the paper), select Flip on short edge.
    • If tablet duplexing is needed (the pages are bound along the short edge of the paper), select Flip on long edge.
  • Choose Print to print the odd pages of the document.
  • Follow the two-sided printing instructions that appear on the screen.

Note : If book duplexing is being done (the pages are to be bound along the long edge of the paper), remove the printed pages from the OUT tray. Turn the stack of pages around 180 degrees, keeping the printed side up. Insert the stack into the IN tray. Press Continue on the screen or press the Resume button on the printer to print the even pages of the document.

Note : If tablet duplexing is being done (the pages are to be bound along the short edge of the paper), remove the printed pages from the OUT tray. Insert the stack into the IN tray without turning the stack around. Press Continue on the screen or press the Resume button on the printer to print the even pages of the document.

WordPerfect 8.0

Select the two-sided printing option in the printer driver and do not use WordPerfect's two-sided printing option.

  • Open WordPerfect 8.0 and create a multiple-page document.
  • Select File and Print.
  • Verify that the appropriate HP DeskJet printer is selected. If the printer needs to be changed, select the Printer tab and choose the correct printer.
  • Select Properties and then select Features.
  • Select Book or Tablet and select Ok.
    • For book duplexing, the pages are bound along the long edge of the paper.
    • For tablet duplexing, the pages are bound along the short edge of the paper.
  • Select Print.
  • Follow the two-sided printing instructions that appear on the screen.

Note : If book duplexing is being done (the pages are to be bound along the long edge of the paper), remove the printed pages from the OUT tray. Turn the stack of pages around 180 degrees keeping the printed side up. Insert the stack into the IN tray. Press Continue on the screen or press the Resume button on the printer to print the even pages of the document.

Note : If tablet duplexing is being done (the pages are to be bound along the short edge of the paper), remove the printed pages from the OUT tray. Insert the stack into the IN tray without turning the stack around. Press Continue on the screen or press the Resume button on the printer to print the even pages of the document.

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Printing Mirror Image

Use this feature to print a laterally inverted image of the page. If transparencies are written on during presentations, use this feature. The print side will be facing down when the transparency is projected on the projector so the unprinted side of the transparency can be written on and cleaned off without damaging the printing. Also use this feature for printing on Iron-on T-shirt transfer paper.

  • Select the Features tab in the print settings window.
  • Choose Mirror Image.
  • Change any other print settings, if necessary, and then select OK.
  • Print the document.

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Printing Banners

Use HP Banner Paper for best results. Create a banner in any software program that can make banners such as Corel Print House, Microsoft Publisher, or Broderbund Print Shop. Banners are to be seen from a distance, so use big pictures and bold fonts in big sizes. When using Corel Print House to create a banner, choose a border or draw a box around the design so the printed banner will be centered.

  • Select the Features tab in the print settings window.
  • Choose Banner.
  • Change any other print settings, if necessary, and then select OK.
  • Tear off the number of pages needed to print the banner plus one extra page.
  • Extend the alternative top media feed paper width adjuster to the maximum.
  • Stretch out the banner paper and insert the first sheet into the alternative top media feed. Slide the paper in until it stops.
  • Slide the paper width adjuster to the right until it presses lightly against the paper.
  • Print the banner.
  • Press the Resume button to fully eject the paper.

When printing banners from Print Artist v 2.5 or v 4.0, part of the banner design is reprinted at each page break. For example, when printing a 2-page banner, part of the design from page 1 will print at the top of page 2 of the banner.

The margins in Print Artist must be set to zero.

  • Select File, Print, and Print Size in Print Artist.
  • Select "Use Printable Area Values" and change all margins to 0.00. Choose OK and reprint the banner.

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HP ScanJet 5s Scanner

Communication errors occur when using an HP ScanJet 5s scanner with the HP DeskJet printers that support bidirectional communication.

There are 2 ways to solve this, either disable the Scanner's Automatic Launch feature, or disable bi-directional communication for the printer in the printer's configuration program.

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Creating Driver Disks

The Make Disk Utility on the Starter CD can be used to create driver disks for Windows 3.1x and Windows 95. Three formatted, blank floppy disks are required to create the driver disks. Follow the steps below to create the driver disks.

  • Insert the Starter CD into the CD-ROM drive.
  • The computer will recognize the CD and run it. If it does not run, open the CD-ROM icon in My Computer.
  • On the Starter CD main menu, select Printer Driver and choose Download.
  • The Make Disk Utility can also be run by browsing the Starter CD and executing the D:\DRIVER\UTILITY\HPW5DSK.EXE file, where D: is the drive letter for the CD-ROM drive.
  • Follow the instructions that appear on the screen to create the printer driver disks.

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Microsoft Works 4.0 or 4.5

Multiple copies printed from Microsoft Works 4.0 or 4.5 print incorrectly. To get round this, Set the number of copies in Microsoft Works 4.0 or 4.5 instead of in the printer driver.

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HP ScanJet 5100C

Using and Configuring HP DeskJet Printers for Use with the HP ScanJet 5100C Scanner

  • Verify that both the printer and scanner parallel cables are IEEE-1284 compliant and that the total length is no longer than 10 feet. Connect the printer directly to the computer before installing the printer driver.
  • If the scanner is already installed, uninstall the scanner by following the instructions that came with the scanner, and install the printer driver first.
  • Make sure no programs are running in Windows then follow the steps in the User's Guide to install the printer driver. To close any unnecessary programs that are running on the computer, use the steps below.
    • Right-click any program appearing on the Taskbar next to the Start button and choose Close.
    • Repeat step a until all the programs appearing on the Taskbar are closed.
    • On the keyboard, press CtrL + ALT + DEL to retrieve the Close Program window.
    • Highlight any program in the list (except Explorer and Systray) and choose End Task.
    • Repeat the previous 2 steps until all programs (except Explorer and Systray) are closed.
    • Once the list shows only Explorer and Systray, choose Cancel to close the Close Program window.
  • Perform the alignment procedure and communication tests on the printer before installing the scanner.
  • Connect the printer and scanner together as described by the scanner setup instructions. Install the scanner software on the computer, making sure again that no programs are running in the background.
  • If communication problems or errors occur after installation of the scanner, remove the checkmarks from Bidirectional Communication, Print Cartridge Query, and Launch Toolbox when Printing (when applicable) in the printer's configuration file.
  • If communication problems or errors still occur, remove the icon labeled "HP Parallel Port Test" from the Startup group. To remove HP Parallel Port Test, follow these instructions:
  • Select Start, Settings, and Taskbar.
  • Select the Start Menu Programs tab and select Advanced to open an Exploring Start Menu window.
  • Under All Folders, double-click Programs.
  • Double-click the Startup folder and click and drag the HP Parallel Port Test icon to a different folder such as the Accessories folder. Close the Exploring window and restart Windows by selecting Start, Shutdown, Restart the Computer, and Yes.

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