Epson Stylus Scan 2000

Product Controls

Operate - Turns the Stylus Scan 2000 on and off

Copy - Press the green Copy button to begin copying.

Copy Mode - selects one of the following: Black and white text, Black and white photo or image (grayscale), Color The lights indicate the current mode setting.

Reduce/Enlarge - Press the + or - button under Reduce/Enlarge to make your copy smaller or larger than the original. You can make copies as small as 70% of the original size, or as large as 141%.

Stop - Stops and clears the current process. Ejects the original.

What are the minumum system requirements for PC's.

Windows System Requirements

• PC with at least a 486/66 MHz processor (Windows 98) or 486/25 MHz (Windows 95) (Pentium processor recommended)
• Microsoft Windows 95 or 98 (USB only with Windows 98 preinstalled - NO UPGRADES)
• At least 16MB of RAM (32MB or more recommended)
• At least 50MB of free hard disk space (100MB recommended)
• VGA or better display adapter and monitor (24-bit color recommended)
• Double-speed (2x) CD-ROM drive for installing the software (quad-speed [4x] or faster recommended)
• Your system should have one of the following interfaces
  • Available USB port or hub connection, with shielded USB "AB" interface cable, from Series A (computer) to Series B (EPSON Stylus Scan), up to 6.5 feet (2 m) long
  • Available parallel port with a high-speed, bidirectional, IEEE-1284-compliant parallel cable (6 to 10 feet long). The EPSON Stylus Scan cannot be used with a switch box or a pass-through port (for example, on a Zip drive). The cable must have a D-SUB, 25-pin, male connector for your computer and a 36-pin, Centronics compatible connector for the EPSON Stylus Scan

What are the minimum system requirements for Mac's.

Macintosh System Requirements

• iMac series or Power Macintosh G3 with built-in USB port
• Mac OS 8.1 or later (8.5 or later recommended)
• At least 32MB of available memory (64MB recommended)
• At least 50MB of free hard drive space (100MB recommended)
• VGA or better monitor (24-bit color recommended)
• Double-speed (2x) CD-ROM drive (quad-speed [4x] or faster recommended) for installing the software
• Available USB port or hub connection, with shielded USB "AB" interface cable, from Series A (computer) to Series B (EPSON Stylus Scan), up to 6.5 feet (2 m) long

Note: If your iMac is running Mac OS 8.1, you need to install the iMac Update 1.0 before installing the EPSON Stylus Scan software. If your iMac is running Mac OS 8.5 or 8.51, Apple recommends that you install iMac Update 1.1. These updates are available online from Apple's website.

What software comes with the EPSON Stylus Scan 2000?

The EPSON Stylus Scan 2000 CD-ROM contains the following:

EPSON Smart Panel (Windows only) - Lets you scan, copy, and print by clicking a few buttons on your computer screen. You can also use it with the Scan button on your control panel for one-touch scanning. If you send in the coupon that came with your EPSON Stylus Scan, you'll receive a free upgrade to EPSON Smart Panel for Macintosh when it's available.

NewSoft TM Presto! TM PageManager for EPSON (Macintosh only) - Lets you scan, print, and work with your scanned files from one easy-to-use window

EPSON Personal Copy (Macintosh only) - Lets you use the control panel on your computer screen to make customized settings for high-quality copies.

WinFax Basic (Windows only) - Lets you send and receive faxes through the modem in your computer.

Adobe Acrobat Reader - Lets you read the on-screen manuals for EPSON Smart Panel, Presto! PageManager for EPSON, and Adobe PhotoDeluxe, or any other files in the Portable Document Format (PDF).

eFax - Internet fax service provided by eFax.com, which lets you receive faxes through your e-mail. For instructions on installing and using eFax, see "Using eFax" in your user's manual.

Adobe PhotoDeluxe - Image-editing software for enhancing your scanned photos, adding special effects, and creating projects like web pages, business cards, and calendars.

What should I do if I'm having problems installing the software?

Make sure your EPSON Stylus Scan is plugged in and turned on. Make sure you've closed all other applications, including any screen savers. Then try installing the software again, taking care to follow the instructions on the Start Here sheet.

When I connect to a USB port on a Windows computer, why are several USB devices recognized and installed?

This is the correct installation procedure. Your EPSON Stylus Scan includes a printer, scanner, and internal USB hub. Even though the process may seem repetitious, make sure you don't cancel out of the installation.

When trying to launch Smart Panel on my Stylus Scan connected via USB, why am I getting the following error message? Cannot find correct (registry) information of the multifuntion device. This may be caused by improper installation. Please uninstall the application and perform the installation again.

To avoid the error message, Smart Panel and the Stylus Scan drivers must always be installed together when running Software Setup for the first time. They are checkmarked by default in the Add Software window and should not be unchecked. If you uninstall Smart Panel and then reinstall the program, navigate to the Add Software window, checkmark both the program and drivers, then click OK to reinstall.

For PC users: Run CDSETUP.exe, click the Add Software button, checkmark the StylusScan drivers box and click OK to install. All other items can be unchecked. It is not necessary to reinstall Smart Panel.

For MAC users: Double-click on the Software Installer icon, click the Add Software button, checkmark the StylusScan drivers box and click OK to install. It is not necessary to reinstall Smart Panel.

Why do I get the following message: Setup cannot find the Windows printer files needed to set up the WinFax printer driver.

Remove the EPSON Stylus Scan 2000 CD-ROM and insert your Windows 95 or Windows 98 CD-ROM. Then click OK. If you don't have a Windows CD-ROM, locate the Windows source files on your hard disk drive. (They may be in the Win 95 or Win 98 folder.)

How can I determine if there is a problem in the computer or the EPSON Stylus Scan?

You can run a printer check to determine whether the problem comes from the EPSON Stylus Scan or your computer.

1. Make sure both the EPSON Stylus Scan and your computer are turned off.
2. Disconnect the interface cable from the EPSON Stylus Scan.
3. Make sure paper is loaded.
4. Hold down the load/eject button, then press and release the Operate button. Continue holding down the load/eject button until the Operate light starts to flash, then release it. A check page is printed, showing the ROM version number, ink counter, and a nozzle check pattern.
5. After the page is printed, turn off the power. Then reconnect the interface cable and turn on your EPSON Stylus Scan and computer. If the results are satisfactory, the problem lies in your software settings, the interface cable, or your computer. If the check page does not print correctly, you may have a problem with your EPSON Stylus Scan. Try the suggestions in "Problems and Solutions" in your user's manual for more information.

How do I diagnose problems on EPSON Stylus Scan?

You can diagnose most problems by checking the control panel LED's for ink out, paperout or copier problem. If a problem occurs while you're printing, you'll see an error message in the progress window on your computer (Windows only). It may also be helpful to try running a printer check; see your user's manual for instructions.

Message Problem and Solution:

(An unknown printer error has occurred) - Turn off the EPSON Stylus Scan and contact your dealer.

(The used ink tank is full) - Turn off the EPSON Stylus Scan and contact your dealer.

(Scanner Error) - The fluorescent lamp may need to be replaced. If the EPSON Stylus Scan doesn't operate properly, contact your dealer.

(Paper Jam) - Paper is jammed in the EPSON Stylus Scan. Press the load/eject button. If the error doesn't clear, remove the jammed paper from the printing areA: Check that paper is loaded in the sheet feeder, and then press the load/eject button to resume printing or copying.

(Printer Paper Out) - There's no paper loaded in the sheet feeder. Load paper into the sheet feeder, and then press the load/eject button to resume printing or copying.

(Black Ink Low) - The black ink cartridge is nearly empty. Replace it.

(Color Ink Low) - The color ink cartridge is nearly empty. Replace it.

(Black Ink Out) - The black ink cartridge is empty. Replace it.

(Color Ink Out) - The color ink cartridge is empty. Replace it.

What should I do to transport the EPSON Stylus Scan?

For short moves, you can just pick up the EPSON Stylus Scan and set it down. For longer moves, you need to repack it in its original box and lock the print head.

Follow these steps:

1. Press the power button to turn the printer off. Then unplug the power cord and remove the interface cable.
2. Make sure the top cover is closed.
3. Remove all paper and then remove the paper and document supports.
4. Make sure the output tray is lowered, then open the front cover.
5. Secure the ink cartridge holder with tape, as shown.
6. Close the cover and raise the tray.
7. Use the original box and packing materials to repack the printer.
8. Keep the EPSON Stylus Scan level during transport.

I can print, but why am I unable to scan?

If you're using a parallel port, make sure you've connected the EPSON Stylus Scan to LPTl. Your scanner won't work if you're using LPT2.

Why doesn't the EPSON Stylus Scan work when connected to a parallel pass-through port on a Zip drive?

The EPSON Stylus Scan is not designed to work on this type of port. You must remove the Zip drive and connect it to a different port. (You may need to install a second parallel port.) Connect the EPSON Stylus Scan directly to your computer's built-in parallel port. Do not use a switch box. You can also connect the EPSON Stylus Scan to your USB port (Windows 98 only).

After I installed my EPSON Stylus Scan with a parallel connection, my Zip drive doesn't work when reconnected to the same parallel port. Why?

You may need to reinstall your Zip drive software. To avoid this problem, you can disable the Zip drive in your Windows Device Manager before you connect the EPSON Stylus Scan. See your Windows Help for more information.

What should I do if only the Operate light is on, but nothing prints.

Turn off the EPSON Stylus Scan and your computer. Make sure the interface cable is connected securely. (Use a fully shielded USB "AB" interface cable or an IEEE-1284 compliant parallel cable.) Make sure there's no packing material inside the EPSON Stylus Scan. Run a printer check as described your user's manual. If you ran a printer check successfully, make sure your EPSON Stylus Scan and application software are installed correctly. If you're printing on a network, you may need to set up your EPSON Stylus Scan for network printing, as described in your electronic EPSON Stylus Scan 2000 Reference Guide.

The EPSON Stylus Scan sounds as though it is printing, but nothing prints. Why?

Make sure the print head nozzles are not clogged. To run a cleaning cycle, see "Cleaning the Print Head" in your user's manual.

How do I set it up for the fastest printing?

Make sure your system meets the requirements listed in your user's manual. If you are printing a high-resolution image, you need more than the minimum requirements listed. You may also need to do the following:

Clear space on your hard drive or run a defragmentation utility. Don't run too many applications at the same time. Increase your system's memory (RAM). Note: If you're trying to print or copy a large image, your computer may not have enough memory.

For the fastest printing, try the following:

Choose Black ink if your document does not include any other color. Set the Quality/Speed slider to Speed. If you upgraded from Windows 95 to Windows 98, you need to uninstall and reinstall your driver. See your user's manual for instructions on uninstalling software. If you're using a parallel port, enable ECP/DMA mode. See your computer documentation for instructions.

Why does the EPSON Stylus Scan make noise when you turn it on or after it has been sitting for a while?

Your printer is performing routine maintenance.

What can I do about horizontal banding?

Make sure the print head nozzles are not clogged. Make sure the Media Type setting matches the paper you loaded. See "Choosing the Right Settings for EPSON Papers" in your user's manual for guidelines. Make sure the printable side of the paper is face up. It's usually whiter or shinier. Check the LCD status display panel for a message that you're low on ink; see "Removing and Installing Ink Cartridges" in your user's manual. If your ink cartridge is more than six months old, you may need to replace it; see "Replacing an Outdated Ink Cartridge" in your user's manual. If you see banding when you print, but not when you copy, try using Automatic mode. Make sure you're not using the Maximum Printable Area setting. Banding may occur in the expanded area: Set the paper thickness switch to the 0 position. Place the EPSON Stylus Scan on a stable, level surface. Make sure none of the five rubber feet is missing from the bottom of the EPSON Stylus Scan.

Note: For other image quality problems when you're copying, see "Solving Image Quality Problems" beginning in your user's manual.

What can I do about vertical banding or misalignment?

Make sure the print head nozzles are not clogged. Run the Print Head Alignment utility. See "Aligning the Print Head" in your user's manual for instructions. Make sure the printable side of the paper is face up. It is usually whiter or shinier. Don't use the High Speed setting. Set the paper thickness switch to the 0 position. Place the EPSON Stylus Scan on a stable, level surface. Make sure none of the five rubber feet is missing from the bottom of the EPSON Stylus Scan.

What should I do if the printout is blurry or smeared?

Make sure your paper isn't damp, curled, or loaded face down (the printable side should be loaded face up). Try using Automatic mode. Use a support sheet with special paper or film, or try loading it one sheet at a time. Run the Print Head Alignment utility. Make sure the print head nozzles are not clogged. If you're using the automatic document feeder, try cleaning the paper path guide. Follow the instructions in "Cleaning the Paper Path Guide" in your user's manual. Check the paper thickness switch position. If it's in the + position, your printer is set for thicker paper or envelopes and your image may smear. For most papers, set the paper thickness switch to the 0 position. Make sure your Media Type setting matches the paper you're using. See "Choosing the Right Settings for EPSON Papers" in your user's manual for guidelines.

What should I do if the printout is faint or has gaps in the image?

Make sure the print head nozzles are not clogged. Check the Ink Out LED's on the front panel for a low ink indication; see "Replacing an Ink Cartridge in your user's manual. Make sure the Media Type setting matches the paper you're using. Make sure your paper isn't damaged, old, dirty, or loaded face down. Try using Automatic mode.

What should I do if the printout has incorrect or missing colors?

Make sure the Ink setting is set to Color for color images. Make sure the print head nozzles are not clogged. If you are printing a high-resolution image, try turning off PhotoEnhance. Try using Automatic mode. See "Basic Printing with Windows" in your user's manual or "Basic Printing on a Macintosh" for instructions.

Why don't the printed colors exactly match the on-screen Colors?

You can use a color management system to get as close as possible. For information on your printer software's color matching options, see your electronic EPSON Stylus Scan 2000 Reference Guide.

What should I do if the printout contains incorrect characters?

Make sure the interface cable is connected securely at both ends. Make sure your EPSON Stylus Scan 2000 is selected as the current printer in your application or as the Windows default printer. If you have a Macintosh, make sure SS 2000 is selected in the Chooser. Make sure there aren't any stalled print jobs. If there are, delete them and then try printing again. Don't use a switch box with your printer.

What can be done if the printout is grainy?

Try using a higher quality paper. Run the Print Head Alignment utility. You may need to increase the image resolution or print it in a smaller size. See your software documentation for instructions.

Why are my color documents printing in black and white?

Make sure your printer and port are selected in your software application. Make sure color printing is selected in your application and the printer software.

What can I do about paper feed problems?

If your EPSON Stylus Scan doesn't feed paper, feeds multiple Pages, or paper is jammed, removed the jammed paper, then remove and replace the stack of paper. Finally, press the load/eject button.

Make sure of the following:

• Paper isn't old, creased, damp, or too thin.
• The edge guide is resting against the stack of paper.
• Paper isn't loaded above the arrow on the edge guide.

If paper doesn't eject fully, you may have set the wrong paper size. Press the load/eject button to eject the paper. Then make sure you select the correct paper size in your application or print settings. Fan the stack of paper and then even the edges before loading it. Make sure your EPSON Stylus Scan is on a stable, level surface. Check for missing rubber feet on the bottom of the unit.

Why is the printer printing blank pages?

Make sure the EPSON Stylus Scan 2000 is selected in your application. Also, if you're running Windows, make sure it's selected as the Windows default printer. If you have a Macintosh, select SS 2000 in the Chooser. Make sure you have selected the correct paper size. Make sure the print head nozzles are not clogged.

What should I do if my EPSON Stylus Scan software doesn't work properly?

If you're running other software at the same time, using memory resident programs, or have many device drivers, the computer may not have enough memory. Also, if you're scanning a large image or scanning at a high resolution, your computer may not have enough memory to process the image. Try closing other applications or increasing your system's memory (RAM). If you're using the EPSON TWAIN software, make sure you select EPSON Stylus Scan SF as your TWAIN source.

If you're using EPSON Personal Copy on your Macintosh, make sure you select SS 2000 in the Chooser. Make sure your EPSON Stylus Scan is turned on, and that the interface cable is securely connected at both ends. Try restarting your computer. Make sure you turn on the EPSON Stylus Scan before you turn on your computer.

What should I do if I see one of these messages: Cannot find the scanner on the bus (Macintosh) or Scanner not ready (Windows)?

Make sure your EPSON Stylus Scan is turned on and securely connected to your computer or USB hub. If your EPSON Stylus Scan is connected to a USB hub, make sure it's connected to a first tier hub. The first tier hub is the hub closest to the host computer, if more than one hub is connected to the computer. If you're copying, make sure SS 2000 is selected in the Chooser (Macintosh).

If you're using the EPSON TWAIN software, make sure you select EPSON Stylus Scan SF as your TWAIN source.

Try restarting your computer. Make sure you turn on the EPSON Stylus Scan before you turn on your computer.

What should I do if I try to copy on a Macintosh and the original is scanned but doesn't print?

Open the Chooser, select SS 2000, and turn on background printing. Then try copying again.

What should I do if the image is slanted or crooked?

Make sure the original document is positioned so that the document guides fit snugly against the edges of the original document. If you're using EPSON Smart Panel's Copy Utility (Windows), select Straighten Only in the Automatic Photo Layout box.

What should I do if The image quality is poor?

If you're scanning or copying a photograph using EPSON Smart Panel make sure you select Photo as your Scan Material or Document Type. If you're using EPSON TWAIN, select Color Photo (or Black & White Photo if your photo is black and white) as your Image Type. Adjust your Quality and Resolution settings. If you're using EPSON TWAIN to copy a photograph, use the EPSON Photo Paper in your Media Pack for best print quality. Local copy prints at 360 dpi so plain paper is sufficient.

What should I do if something is missing or incorrect in the image?

If the scanned image is blank, make sure you feed your page or photo face down. If text is missing or incorrect, try adjusting the scan threshold in the TWAIN window. If you're scanning a document with a lot of graphics, text may not be recognized correctly by the OCR software. If you're using the protection sheet, make sure it isn't dirty or worn out. Make sure your original is straight and the sheet is inserted straight into the scanner. Make sure you select the Quality & de-screening setting in the TWAIN window.

What should I do if the printout is blurry or smeared?

Make sure your paper isn't damp, curled, or loaded face down (the printable side should be loaded face up). Try using Automatic mode. See your user's manual for instructions. Use a support sheet with special paper or film, or try loading it one sheet at a time. Run the Print Head Alignment utility. See your user's manual for instructions. Check the paper thickness lever position. If ink smears when you print on thick paper, set the lever to the + position, as shown below. Make sure you return it to the 0 position when you print on regular paper.

Note: Make sure your Media Type setting matches the paper you're using. See your user's manual for guidelines. For the best printouts, use EPSON papers and other media.

How do I uninstall the Stylus Scan software using Windows with a USB Connection?

1. Click Start, Programs, EPSON Smart Panel, Uninstall EPSON Smart Panel. Then follow the instructions on the screen.
2. Double-click the My Computer icon, then double-click the Control Panel icon.
3. Double-click the Scanners and Cameras icon, select EPSON Stylus Scan 2000, click Remove, then click OK.
4. Double-click Add/Remove Programs, select EPSON Printer Software, then click Add/Remove.
5. Select the EPSON Stylus Scan 2000 printer icon and click OK. Then follow the instructions on the screen.
6. After uninstall is complete, select EPSON USB Printer Devices, click Add/Remove, then follow the instructions on the screen. Your computer restarts automatically. To reinstall your software, follow the instructions on your Start Here sheet.

How do I uninstall the Stylus Scan software using Windows with a Parallel Connection?

1. Click Start, Programs, EPSON Smart Panel, Uninstall EPSON Smart Panel. Then follow the instructions on the screen.
2. To uninstall the parallel scanner driver, click Start, Programs, EPSON Stylus Scan, Uninstall EPSON Stylus Scan FB TWAIN. Then follow the instructions on the screen.
3. Double-click My Computer, then double-click the Control Panel icon.
4. Double-click Add/Remove Programs, select EPSON Printer Software, then click Add/Remove.
5. Select the EPSON Stylus Scan 2000 printer icon and click OK. Then follow the instructions on the screen.
6. After uninstall is complete, restart your computer. To reinstall your software, follow the instructions on your Start Here sheet.

How do I uninstall the Stylus Scan software on a Macintosh?

1. Insert your EPSON Stylus Scan 2000 CD-ROM in your drive.
2. Double-click the EPSON SS2000 CD-ROM icon.
3. Double-click the EPSON Stylus Scan Drivers icon, then double-click the EPSON Stylus Scan 2000 installer icon.
4. Click the arrow next to Easy Install and select Remove.
5. Click the Remove button at the bottom of the window. To reinstall your software, follow the instructions on your Start Here sheet.

Where can I find all the software that is supposed to come with the EPSON Stylus Scan?

The software is on the CD's that come with the EPSON Stylus Scan. Before you begin, check the CD-ROM label to make sure you have the correct CD-ROM for your operating system. If you're running Windows, make sure Windows is running and any virus protection programs are turned off. The EPSON Stylus Scan CD-ROM for Windows should be in your CD-ROM. Click Start and Run. At the prompt, type D:\CDSETUP (where D is your CD-ROM drive letter) to launch the software setup screen.

Where can I find the manuals for my EPSON Stylus Scan.

Several of the software programs that came with your EPSON Stylus Scan 2000 include electronic manuals in the Adobe Acrobat PDF and HTML format. You'll find manuals for EPSON Smart Panel and WinFax (Windows) or Presto! PageManager for EPSON (Macintosh). You can also view the Getting Started Guide for Adobe PhotoDeluxe on the PhotoDeluxe CD-ROM. See your user's manual for instructions on reading your Acrobat manuals.

Your EPSON Stylus Scan software CD-ROMs include the following manuals:

• EPSON Stylus Scan 2000 Reference Guide - HTML (Requires Web Browser)
• Adobe PhotoDeluxe Business Edition User's Guide - Windows only (PhotoDeluxe.pdf)
• Adobe PhotoDeluxe 2.0 User's Guide - Macintosh (PhotoDeluxe.pdf)
• Getting Started Guide for Adobe PhotoDeluxe
• NewSoft Presto! PageManager User's Guide - Macintosh (PageManager.pdf)
• WinFax Basic - Windows only

The Operate light does not come on.

Make sure the power cable is correctly plugged into the EPSON Stylus Scan and the power outlet. Make sure the outlet is operational and is not connected to a timer or switch.

My system doesn't recognize the USB port (Windows only).

The USB interface is not supported by Windows 95 (including OSR-2.x), Windows 98 upgrades or Windows NT. You must use a preinstalled version of Windows 98. The EPSON Stylus Scan must be connected to a built-in (root) hub or first tier hub only. If the EPSON Stylus Scan is attached to a built-in root hub and isn't recognized, check the computer's user manual and to see if the USB port needs to be enabled in the computer's setup. If the EPSON Stylus Scan is attached to a first tier hub, that hub must be self-powered (ie: an AC adapter should be attached).