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Epson Stylus Photo 785EPX

Product Controls

Cleaning Cycle - Make sure the printer is turned on but not printing, and the maintenance lights are off. Press and hold the maintenance button for three seconds. Cleaning takes about 30 seconds, during which the printer makes some noise and the power light flashes. When the cleaning cycle is complete, the power light will stop flashing.

Printer's Nozzle Check Pattern - Make sure both the printer and computer are turned off. Then disconnect the interface cable from the printer. Make sure letter-size paper is loaded in the printer. Hold down the Maintenance button, then press and release the Power button. Continue holding down the Maintenance button until the Power light starts to flash, then release it. The printer prints one page showing its ROM version number, ink counter, and a nozzle check pattern.

Which computer interfaces does the printer support?

The printer supports USB only.

Does this printer support Adobe Postscript fonts?

No this printer does not support Adobe Postscipt.

What is the proper way to turn off the printer?

Wait until the printer stops printing and use the printer's power button. Never use an external switch, such as a power strip, surge protector, or power protector, to turn off the printer, as the print heads will not be in the proper position. It can be harmful to your printer if you turn the printer off using an external switch.

Where can I find the printer manual?

Your printer software CD-ROM includes an electronic Reference Guide for your printer. The manual is in HTML format, so you need a browser such as Internet Explorer 3.0 or later or Netscape Navigator 3.0 or later to view it. If you are using a different browser, the pages may not display correctly. (A browser is not included on the printer software CD-ROM.)

Where can I find the User's Manuals for the all the software that comes with the printer?

Several of the applications that came with your printer include electronic user's manuals in the Adobe Acrobat PDF format. You'll find these in the Manuals folder on the EPSON CD-ROM, as well as in the product folders.

What do I need to do to print with my Stylus printer on a LocalTalk network?

This is not a LocalTalk printer.

Can I use the cleaning sheets that are included with any special media I purchase?

No. These sheets can damage the printer.

Can I use sheet labels with this printer?

Yes, EPSON makes Photo Quality Self Adhesive Sheets. To avoid paper jams, only load one Photo Quality Self Adhesive Sheet at a time. Also, set the Media Type in the printer driver to the "Photo Quality Ink Jet Paper" setting.

Does this printer support borderless printing?

Epson has a wide variety of ink jet paper (4" x 6", 5" x 7", 8.5" x 11", 8" x 10" and roll paper) which supports borderless printing with this printer.

Why do I get smearing on the edges when printing borderless?

It is recommended to use only the thicker specialty media from Epson, specified in your printer's reference guide, for borderless printing. Ink satuation may cause thinner paper to curl as it feeds through the printer causing smearing.

How do I print a BorderfreeTM or borderless print when using Epson Borderless specialty papers with my Epson Stylus Photo 785EPX printer using Film Factory?

This printer supports 4" x 6", 5" x 7", 8" x 10", and letter size Borderless photos. Load your paper in the paper support tray. (Note: thicker media types, like photo papers are recommended for borderless printing. Thinner type papers, like Epson Photo Quality Ink Jet Paper or plain papers, are not recommended for Borderless prints).

  • Start Epson Film Factory (this application is recommended for borderless printing because it has the ability to automatically resize multiple images at one time).
  • After importing the picture / selecting the album / editing the picture, Click Standard Prints, and then Click the Print Assignment button in the application.
  • Click the appropriate print size icon for one of the following print sizes 4" x 6", 5" x 7", 8" x 10" or Fit to Media Size (for letter size) icon as the Print Size option and select "Trim to Fit Print Size" as the Height/Width Ratio.
  • Click the Properties button.
  • In Windows, Select the Main tab setting and select the appropriate media type setting.
  • In Macintosh, Select the Option icon button.
  • Click Paper tab, make sure "Sheet Feeder" on the PC or "Auto Sheet Feeder" on the Mac is selected as the Paper Source, then Click the "No Margins" box to select it.
  • Under the Paper Size setting, select "Photo Paper 4" x 6" No Perforation" for 4" x 6" Borderless Photo Paper, 5" x 7" or 8" x 10" for other sizes of Borderless Epson papers, letter 8.5" x 11" for any letter size paper, then Click the "OK" button.
  • Click the Print button (Step 4) on the left side of the application, then Click the "Print" icon button to begin printing.

Caution: Not all software applications resize images in the same way. Some applications don't allow for resizing, others may say they are resizing the image to 8x10 but in actuality they may create an image just short of 8"x10". As long as the software application can accurately size the image file to the minimum width and length of the desired output size (4" x 6", 5" x 7", 8" x 10", 8.5" x 11"), then the driver (with the proper paper size and paper source settings) can produce a perfect borderless print in these sizes. For example, If the image is resized in the software to 7.8" x 10, the image will not print to the edge of an 8" x 10" sized paper, and instead will have borders on two sides. However, if the image is resized to 8" x 10.2" you can achieve the borderless print. Film Factory software can resize the image precisely with the proper print size and ratio options selected, and can perform this resizing automatically for multiple images at a time. It is recommended that if you are printing many images at one time, and they require resizing, that you use Epson Software Film Factory, or use a batch print process within Adobe Photoshop versions which support batch processing.

How do I print a BorderfreeTM or borderless print when using Epson Borderless specialty papers with my Epson Stylus Photo 785EPX printer using ArcSoft PhotoImpression?

This printer supports 4" x 6", 5" x 7", 8" x 10", and letter size (8.5" x 11") Borderless photos. Load your paper in the paper support tray. (Note: thicker media types, like photo papers are recommended for borderless printing. Thinner type papers, like Epson Photo Quality Ink Jet Paper or plain papers, are not recommended for Borderless prints).

  • Load your paper in the paper support tray (Note: thicker media types, like photo papers are recommended for borderless printing. Thinner type papers, like Epson Photo Quality Ink Jet Paper or plain papers, are not recommended for Borderless prints).
  • Within the Photo Impression application, after importing the picture / selecting the album / editing the picture, and you are ready to print...
  • Select the photo you would like to print.
  • Click the "Print" icon button
  • Click the "Image Printing" icon button located at the bottom of the screen. Then click the "Center Photo" check box located on the right side of the screen. Select the appropriate Landscape or Portrait orientation
  • Click the "Printer Setup" icon button

In Windows:

  • Click the Properties button. Select the correct Media Type. Then Select the Paper Tab and Click on the "No Margin" check box to select it, and Select the appropriate Paper Size.
  • Click OK
  • Click OK again in the Print Setup dialog box.
  • Click the Auto Crop Function icon on the right side of the screen (guide the slider bar to the left if the image dimension is less than the paper size)
  • Click the Print button in lower left-hand corner of the screen to start printing

In Macintosh:

  • Click "Options" button, then Select the correct Media Type. Select "Auto Sheet Feeder" as your Paper Source. Then Click on the "No Margin" check box to select it, and Select the appropriate Paper Size.
  • Click OK
  • Click OK again in the Print Setup dialog box.
  • Click the Auto Crop Function icon and guide the slider bar to the left if the image dimension is less than the paper size
  • Click the Print button in lower left-hand corner of the screen to start printing

Caution: Not all software applications resize images in the same way. Some applications don't allow for resizing, others may say they are resizing the image to 8x10 but in actuality they may create an image just short of 8" x 10". As long as the software application can accurately size the image file to the minimum width and length of the desired output size (4" x 6", 5" x 7", 8" x 10", 8.5" x 11"), then the driver (with the proper paper size and paper source settings) can produce a perfect borderless print in these sizes. For example, If the image is resized in the software to 7.8" x 10", the image will not print to the edge of an 8" x 10" sized paper, and instead will have borders on two sides. However, if the image is resized to 8" x 10.2" you can achieve the borderless print.

When I try to do a borderless print on 4x6 inch paper with my Stylus Photo 785EPX, the image is shifted over and is not borderless. What do I need to do to make this work correctly?

The Stylus Photo 785EPX can print borderless images on 4x6 inch paper. The issue is that there are two kinds of 4x6 inch paper and there are also two different driver settings to choose, one for each of those papers. The older style Photo Paper 4" x 6" with Micro Perforated Edges (S041134) has perforations that are meant to be torn off after printing if the printer doesn't support borderless prints. The newer paper is Borderless Photo Paper 4" x 6"(S041458), a true 4x6 inch paper. The two driver settings are "Photo Paper 4 x 6 in" and "Photo Paper 4 x 6 in No Perforations".

You can get borderless prints one of two ways:

1) a) Print via PC based printing only
b) Use the "Photo Paper 4 x 6 in" driver setting
c) Use the older style paper(S041134) and tear the perforations off afterwards

or

2) a) Print via PC based printing or stand-alone
b) Use the "Photo Paper 4 x 6 in No Perforations" driver setting or borderless Page Layout setting on the control panel
c) Use the older paper(S041134) and tear the perforations off before the paper is inserted into the printer or Use the newer, true 4x6 inch paper(S041458) as is

If the actual paper size is matched up with the correct driver setting, you should not have any image shift issues.

What is the correct way to load transparency paper?

It is recommended to use EPSON Ink Jet Transparency Paper (S041064). Before loading the transparency, place the included support sheet or a sheet of plain paper beneath the transparency (or beneath the stack of transparencies if you are loading more than one). You can load up to 10 transparencies at a time, but you may get better results by loading one sheet at a time. Insert the transparency sheet making sure that the notch is at the top right side of the sheet. Remember to choose the correct Media Type setting in the printer driver software. Please refer to your Printer Basics Manual or Electronic Reference Guide for detailed information.

What are the system requirements for using this printer with a PC?

The system requirements are:

  • A Microsoft Windows compatible PC with a Pentium or better processor, 200MHz or faster, recommended
  • Windows 98, Windows Me, or Windows 2000
  • 64MB RAM (128MB or more recommended)
  • At least 150MB of free hard disk space (200MB or more recommended)
  • VGA or better display adapter and monitor
  • CD-ROM or DVD drive for installing the printer software
  • Windows compliant USB port and a shielded USB "AB" cable up to 6.5 ft (2 meters) long.

Caution: Using an improperly shielded USB cable - especially more than 6.5 feet (2 meters) long - may cause the printer to malfunction.

What are the system requirements for using this printer on a Macintosh?

The system requirements are:

  • An Apple iMac series, Power Macintosh, G3, or G4 with USB port
  • Mac OS 8.5.1 or later. If you're running OS 8.5.1, Apple recommends that you install iMac Update 1.1. Download the update for your system from Apple's website
  • 64MB of available RAM (more recommended)
  • 150MB of free hard disk space (200MB recommended)
  • CD-ROM or DVD drive for installing the printer software
  • VGA display or better
  • A shielded USB "AB" cable up to 6.5 feet (2 meters) long.

Caution! Using an improperly shielded USB cable - especially more than 6.5 feet (2 meters) long - may cause the printer to malfunction.

What do I do if I see a "New Hardware Found" window before I install my printer software in Windows?

Cancel the window by clicking on "Do not install a driver" and then "OK". You cannot install the printer driver software by using the "New Hardware Found" window.

How do I install the driver from the EPSON Stylus Photo 785EPX CD-ROM in Windows?

Turn off your printer. Then turn on your computer and wait until you see your desktop icons and the cursor is no longer an hourglass style.

  • Now turn on your printer. You may see a screen informing you that Windows was detected your printer (except on Windows NT). If so, click Cancel. You can't install your printer software that way.
  • Insert your printer software CD-ROM in a CD-ROM or DVD drive.
  • Double-click the My Computer icon on your desktop.
  • Double-click the EPSON CD-ROM or DVD icon.
  • Double-click the EPSON icon to start the installer. (Don't select any other icon in the folder.)
  • Read the license agreement and click Agree. You see the Main Menu.
  • Click Install Printer Driver. You see the printer driver installation screen.
  • Make sure your printer model is highlighted, then click OK. The installer copies files to your computer and displays a series of windows on your screen.
  • When it's finished, click OK. You see the EPSON Product Registration screen. Follow the on-screen instructions to register your printer with EPSON.
  • At the last screen, click Done.
  • At the Main Menu, click Exit and restart your computer.

Your printer software icons will appear in the EPSON folder, your shortcuts will appear on your desktop and the EPSON Stylus Photo 785EPX will be set as your default Windows printer.

How do I remove the printer driver from Windows?

  • Double-click My Computer, then double-click the Control Panel icon.
  • Double-click Add/Remove Programs. Click EPSON Printer Software in the program list, and click the Add/Remove button (Change/Remove button on Windows 2000).
  • In the next window, make sure your EPSON Stylus Photo printer icon is selected and click OK. Then follow the on-screen instructions.
  • If you're using the USB port, click EPSON USB Printer Devices in the program list; then click the Add/Remove (or Change/Remove) button.
  • Restart your computer when you're done.

How do I install a printer driver from the EPSON Stylus Photo 785EPX CD-ROM on a Macintosh?

  • Turn on your printer, if necessary.
  • Turn on your Macintosh and wait until you see your desktop icons.
  • If you see a message telling you that you need to install software for a USB device, click Cancel.
  • Insert your printer software CD-ROM in a CD-ROM or DVD drive.
  • Double-click the EPSON icon in the CD-ROM folder. (If your CD-ROM folder doesn't open automatically, double-click the EPSON icon on your desktop.)
  • Read the license agreement and click Agree. You see the Main Menu.
  • Click Install Printer Driver.
  • At the next screen, click Install. Follow the instructions to install your printer driver, select a default paper size, and restart your Macintosh.
  • Open the Chooser from the Apple menu.
  • Click the SP 785 icon, then click your USB port icon.
  • Turn on background printing, if you want.
  • Close the Chooser.

How do I uninstall the printer driver from my Macintosh?

  • Insert your printer software CD-ROM.
  • Double-click the EPSON CD-ROM icon if necessary. Then double-click the EPSON icon in the CD-ROM folder. You see the Main Menu.
  • Click Install Printer Driver, then click Continue.
  • On the installer screen, click the arrow in the Easy Install list at the top and select Uninstall. Then click the Uninstall button at the bottom and follow the instructions. When you're finished, click Quit.
  • Restart your Macintosh.

How do I install my ink cartridge for the first time?

First ink cartridge installation takes approximately three minutes. Turn the printer on. The power light will flash and the Maintenance light will come on. The ink cartridge holders will move to the installation position. Unwrap the ink cartridges being carefull not to touch the green chip on the back of the cartridge, then remove ONLY the yellow tape seal from the black and color ink cartridge. If you accidently remove anything but the yellow seal you cannot use the cartridge or it will damage the printer. Install the cartridges into the printer. The black ink cartridge goes on the left and the color ink cartridge goes on the right. After the ink cartridges have been inserted into their holders, push down the ink cartridge clamps until they lock in place. Press the Ink Cartridge Replacement button, located under the top cover, to begin charging the ink delivery system. Charging can take up to three minutes and is complete when the power light stops flashing.

What is the Epson part number for replacement ink cartridges?

This printer uses ONLY the following EPSON ink cartridges:

Black ink cartridge: T007201 (U.S.), T007311 (Canada)
Color ink cartridge: T008201 (U.S.), T008311 (Canada)

Is there a difference between T007 and T007201 or T008 and T008201? I just ordered new T008201 cartridges and what I received was T008.

There is no difference between the ink cartridge. The T007 or T008 code is just the short form for the cartridge part number.

How do I know when the ink cartridges need to be replaced?

When the printer's Maintenence light flashes, an ink cartridge is low on ink. This is a good time to make sure you have a new cartridge handy. When the Maintenence light stays on, a cartridge is empty and you need to replace it. Check the LCD display codes on the printer to see which cartridge is low or empty.

ILc = Color Low. IEc = Color Empty
ILb = Black Low. IEb = Black Empty

If you're printing from your computer, you'll see a message telling you which cartridge is low or empty. Click the "How to" button to see instructions for replacing the cartridge.

How do I replace an ink cartridge when an ink low or out condition occurs?

Make sure the printer is on but not printing. Raise the printer cover, then press down the Ink Cartridge Replacement button until the print heads move to the center. Pull up the empty ink cartridge clamp all the way. The cartridge rises up from its holder and should be disposed. Unwrap the ink cartridges being careful not to touch the green chip on the back of the cartridge, then remove ONLY the yellow tape seal from the black and color ink cartridge. If you accidently remove anything but the yellow seal you cannot use the cartridge or it will damage the printer. To install the new cartridge, tilt the ink cartridge forward slightly as you lower it into its holder. Hang the tabs at the back of the cartridge on the hooks on the holder clamps. Don't place the cartridge tabs under the hooks on the holder clamp; you may damage the clamp when you close it. Install the ink cartridge and press the Ink Cartridge Replacement button to begin charging the ink delivery system. Charging takes about a minute and is complete when the power light stops flashing and the error light goes out. For more information on installing an ink cartridge please refer to your Start Here Poster or your Printer Basics Manual.

I installed new ink cartridges and the printer is now doing continuous cleaning cycles. Is there something wrong with my printer?

When an ink cartridge is installed into the printer, it will take approximately a minute to charge the ink system and initialize the printer. While the ink is charging the power light will flash. Never turn off the printer while the power light is flashing (unless the power light is flashing AND the printer has not moved or made noise for over 5 minutes). This initialization is a normal and necessary process.

The colors of my image on my monitor do not match the output from my printer. What is wrong?

First you must have an understanding of how color is produced. A monitor displays color by transmitting Red, Green and Blue (RGB) light into your eyes. A printer uses existing light to reflect Cyan, Magenta, Yellow and black (CYMK) light into your eyes. It is virtually impossible to have these two different color types (transmissive and reflective) to match perfectly. Also, due to its transmissive nature, the monitor is able to display a much wider range of colors than a reflective product, such as a piece of paper with ink on it.

Secondly, most monitors are not calibrated for correct color display out of the box, they have to be calibrated to produce accurate colors. Adobe PhotoShop includes a basic monitor calibrator to do this; it is the Adobe Gamma utility. This utility is contained in the Control Panel in Windows and on the Macintosh. Some of the higher-end monitor calibrators use a suction cup device that sticks on the monitor and reads a range of colors displayed on the monitor. These hardware/software combination devices create much more accurate color profiles than the strictly software solutions.

Also, what type of color matching system (CMS) are you using when printing your image? The color matching system can greatly affect the output color of your image. For information on how to use the various color management system available, please check the CMS user documentation or the website of the manufacturer.

To ensure that the images your Epson Color printer produces are as close as possible to the images displayed on your monitor you should do the following:

  • Calibrate your monitor
  • Experiment with various Color Management Systems
  • Try using the ICM (Windows) or ColorSync (Macintosh) setting

To print a file saved in CMYK (cyan, magenta, yellow, and black) format with accurate colors, you first need to convert the file to RGB format. Your printer software automatically converts RGB files to your printer's 6-color CMYKcm format (including light cyan and light magenta). To print with the correct colors, convert any CMYK-format input files to RGB format before printing. For the best results, create your original print files in the RGB color space.

How should I preserve my pictures?

For optimum image quality and longer print life, print your photos with EPSON Photo Ink and EPSON's light-resistant Matte Paper - Heavyweight (S041257). EPSON Premium Glossy paper also offers improved lightfastness but is more susceptible to atmospheric contamination than Matte Paper - Heavyweight or EPSON Photo paper. Prints with other EPSON media are less fade-resistant but can be preserved if kept in a photo album. As with all photos, care should be taken to preserve the long life of all your prints. All color dyes change over time. For storage in photo albums, we recommend acid-free, archival sleeves that are commonly available from camera shops and other retailers. For indoor display, we recommend avoiding direct sunlight and mounting prints under glass to help protect them from humidity, cigarette smoke, and other atmospheric contaminants. Color stability varies based on lighting conditions, color intensity, color range, and print media.

The quality of my printed output is unacceptable. What can I do to improve this?

First verify that you are using the correct printer driver for your printer model. Make sure that the printer's paper thickness lever is set to 0 for regular paper and + for envelopes or thicker media. If MicroWeave is off, turn this feature on. If High Speed is on, turn it off. Make sure the Media Type setting matches the paper or media loaded. Also, the Halftoning and Color Adjustment Mode options may be set incorrectly for your document type. Let the printer driver automatically select the settings for the best Quality.

Secondly verify that the printable side of the paper is face up, and check the type of paper being used. EPSON brand paper, which is specifically designed for the Stylus ink jet series of printers, delivers the best-printed output. If your output is faint, check the printer driver to make sure you have selected a print resolution other than Economy. The resolution of your image may also be set too low. Increase the image resolution using your image-editing software, or decrease the size of the image.

Also, try testing the printer with another computer. This will eliminate the possibility of a defective printer cable, parallel port, or software issue. If you're still experiencing a problem, try replacing the ink cartridge and make sure you are using genuine EPSON ink cartridges.

Only garbled text is printing with my PC or Mac. Why?

The interface cable may not be securely connected. Turn off the printer and computer. Disconnect and reconnect the cable on both the printer and computer. Make sure the printer is directly connected to the computer and not through a pass through device such as a switchbox. Make sure the printer cable is fully-shielded and meets the printer's specifications.

If you are using a PC, try printing a screen from a DOS prompt. If the DOS print screen is garbled, try using a different printer cable. If you are only experiencing the issue when trying to print from Windows (but the DOS print screen prints OK), make sure you are using the correct driver. Select the Stylus Photo 785EPX as your default printer driver. Check for and delete any stalled print jobs. If you are using a Macintosh make sure you always leave the printer turned off until the Macintosh is fully booted.

Vertical lines are not aligned or vertical banding appears. How can I correct this?

First make sure you are using the most current version of the printer driver which is available on the EPSON web site. Align the print head as described in your Printer Basics Guide. If you have already tried to align the print head and did not have any success, try turning high speed off in the printer driver settings. You can clean the print head nozzles. Make sure the printer is turned on but not printing, and the maintenance lights are off. Press and hold the maintenance button for three seconds. Cleaning takes about 30 seconds.

I installed the printer driver on my Macintosh, but it isn't showing up in the Chooser. What should I check?

Make sure the QuickDraw GX extension is disabled, and make sure the "SP 785" and "EPSON Status Monitor3" extensions are enabled. Then restart your Macintosh.

I am getting the message "Sorry SP 785 cannot be used" when I try to select the "SP 785" icon in the Chooser. What should I do?

This message indicates that there is something wrong with the driver or the way it was installed, and you will need to remove and reinstall the driver. To remove the driver, trash the "SP 785", "EPSON Monitor3", and "EPSON Folder" extensions from your "Extensions" folder (the "Extensions" folder is located in your "System Folder" folder in your hard drive). Then, restart your Macintosh and reinstall the driver. If you have printer drivers of other EPSON printers installed on your system, you may need to reinstall them after removing the Stylus Photo 785EPX driver.

Whenever I try to print from my Macintosh, I get a type 11 error, my system locks up or a portion of my image doesn't print. What's wrong?

These issues are typically memory related errors. Check the available memory and its allocation. You may need to increase the memory allocation for your application, the EPSON Monitor3, or both. Insure that the needed system resources are available. If you have background printing enabled, you may want to try disabling it. Some printing issues can also be caused by conflicts with Extensions and Control Panels. Turn off all third party Extensions and Control Panels that have been added to the system and restart.

Why am I getting a memory error message when I try to print from my Macintosh?

You may need to increase the memory allocation for your application, EPSON Status Monitor3, or both. If you have background printing enabled, you may want to try disabling it.

A portion of my image doesn't print when I'm printing from my Macintosh.

Your system may not have enough available memory. Close any other applications you are running and turn off background printing. You may need to increase the memory allocation for your application, the EPSON Status Monitor3, or both.

How can I increase my print speed from my PC?

Verify that your system meets the system requirements. The print speed is dependent upon the amount of RAM in your system, the type and speed of your computer's processor, and the amount of free hard drive space and degree of fragmentation of hard drive space in your computer. Verify that you are using the EPSON Stylus Photo 785EPX driver. Too many active USB devices may slow the printer. Disconnect USB devices that you're not using. Close any background applications that are running.

Why can't I print from a particular Windows application in color?

Make sure the correct driver is selected and the Color option is enabled in the printer driver. Try printing again. If the image comes out monochrome, print from a resident program within Windows, such as Paintbrush. If the results are successful from Paintbrush, contact the software manufacturer of the application for assistance. If the results are not successful, troubleshoot the pertinent areas within Windows, such as the video driver.

When I try to print in Windows, the message "The printer is out of paper" or "The printer is off-line" appears in the despooler. What do I do?

Examine the printer's control panel to make sure the printer does not show a paper out error. Also, the interface cable may not be securely connected. Turn off the printer and computer. Disconnect and reconnect the cable on both the printer and computer. Make sure the printer cable is fully shielded and meets the printer's specifications. Try printing a screen from a DOS prompt. If the DOS print screen does not print or is garbled, try using a different printer cable (a Belkin cable with a length of 6 feet or less is recommended).

What memory cards and adapters are compatible with the Stylus Photo 785EPX?

A PCMCIA adapter (PC card adapter) for CompactFlash memory cards is included with the Stylus Photo 785EPX. You can also use Sony (r) Memory Stick (r) products, Smartmedia cards, and Microdrive cards with the appropriate adapter. If you're unsure whether your card or card adapter conform, see the documentation that came with the product or contact the manufacturer.

Should I format my memory card in my computer?

It's recommended that you not format your memory card from the computer. If you do so accidentally, just reformat it in your camera.

What type of digital image files can be printed on this printer?

JPEG files captured with a digital camera which meet the DCF (Design rule for Camera File systems) Version 1.0 standard. Resolutions from 160 x 160 to 3200 x 3200 pixels. You can print up to 999 files on a memory card.

Why can't I erase the pictures on the memory card.

Unless you've enabled write-to-disk mode, your memory card is write-protected, and you can't make changes to it from your computer. See your Printer Basics Guide.

The EPSON USB RW Switcher doesn't toggle between read-only mode and write-to-disk mode.

Make sure EPSON Stylus Photo 785EPX is selected as the default printer in the Printers utility (Windows), or SP 785EPX is selected in the Chooser (Macintosh). You can no longer store images on your memory card when you take pictures with your camera. Try reformatting the card in your camera.

When I insert the memory card in the camera, why can't I play back the images.

If you make changes to your photos using your imaging software, make sure you don't save the edited images to your memory card. Your camera can't use files in other formats. The data on your card may be corrupted. To use the card again, reformat it in your camera.

What should I do if I see a message on the screen that data may be damaged by improper disconnection of the USB cable (Macintosh only).

You turned off or disconnected your printer without first ejecting your memory card. If this happens, turn your printer back on, reconnect the USB cable, or reinsert the card, whichever is necessary. Go through the correct procedure to eject the card, and then restart your Macintosh.

The printer won't feed paper. What should I do?

Power the printer on and press the Maintenance button to see if paper will load. If no paper loads, make sure the paper isn't curled or creased, isn't loaded above the arrow on the left edge guide, and that the paper isn't jammed in the printer. If the Paper Out light is on solid, reload the paper, making sure the paper edge guide is adjusted to fit the paper's width, and then press the Maintenance button again to see if the paper will now load. If the Paper Out light is flashing, turn the printer off, reload the paper, turn the printer back on, and try pressing Maintenance again to see if the printer will now successfully load the paper. If the printer still will not load paper, power the printer off, remove the printer cable, and make sure all of the packing materials are removed. If the problem persists, the printer may need to be sent in for service and you should call Epson technical support for further assistance.

Is there a way to determine if a problem is caused by the computer or printer?

You can run a printer operation check to determine whether the problem comes from the printer itself or some other source. If the results are satisfactory, the problem lies in your software settings, the interface cable, or your computer.

If the check page does not print correctly, you have a problem with your printer. Please see the following suggestions for possible solutions.

  • Make sure both the printer and computer are turned off.
  • Disconnect the interface cable from the printer.
  • Make sure paper is loaded in the printer.
  • Hold down the Maintenence button and press and release the power button.
  • Continue holding down the Maintenence button until the Processing light starts to flash, then release it. The printer prints its ROM version number and a nozzle check pattern. If the check page doesn't print, then the printer may have a problem which needs to be serviced.
  • To end the check, turn off the printer. Then reconnect the interface cable and turn on your printer and computer.

The green Processing light is on, but nothing prints. What should I do?

Turn off the printer and computer. Make sure the printer cable is securely connected to the printer and computer ports. Turn on the printer and computer and try printing again. If the cable was not the issue, turn off the printer and computer, disconnect the interface cable and run a nozzle check. If the nozzle check works, try checking for and deleting any stalled print jobs.

The printer sounds like it is printing, but no ink is on the paper. What's wrong?

The print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check should be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 3 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. Caution: If you have already installed a cartridge which is missing the blue label, or if a previously installed ink cartridge was missing its blue label at the time it was installed, and now head cleanings do not help the nozzle check pattern to print completely, your printer may require a service

My printouts are missing color and/or black print. How can I resolve this issue?

If the printer is printing blank pages, make sure you are using the correct printer driver and make sure the paper size is correctly selected in the driver. If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Color" or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check must be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 3 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. If this doesn't help your printer may require a service.

How do I align the print head on my printer?

To align the print head, make sure that paper is loaded and the printer has power. Access the "Utility" tab (if you are using Windows) or click the "Utility" button (if you are using a Macintosh) located in your printer driver settings. Click the Print Head Alignment icon and follow the instructions on the screen.

Sometimes the paper doesn't eject all the way or is wrinkled. What should I do?

Make sure the correct paper size is selected in your application and/or printer software. If the paper doesn't eject fully, it may be too long for the printer. If the paper is wrinkled, the paper may be damp or too thin. Check the paper specifications in the Appendix of your Printer Basics manual for ranges of paper size and thickness you can print with, as well as environmental requirements for storage. Use genuine EPSON inkjet paper for best results.

Why are my margins incorrect?

The paper may be loaded incorrectly. Make sure that the left and right edge guides are flush against both sides of the paper. Make sure the margins are set correctly in your software application (margins are not adjustable via the printer driver), and make sure you are not trying to print outside of the printable area of the page for your paper size (printable area of the page specifications are available in the Printer Basics Manual). Make sure the correct paper size is selected in the printer driver settings.

If I want to clear the printer's buffer, what should I do?

Make sure that you cancel the print job from the computer before you try to clear the printer's buffer. Also, make sure the printer is no longer printing. After canceling the print job from the computer, turn the printer off, wait 10 seconds, and then turn on the printer again.

How can I stop the printer from feeding multiple pages at the same time?

Make sure the paper you are using is not too thin (see paper specifications in the Appendix of your Printer Basics Manual). Remove the stack of paper and fan the edges to separate the sheets. Reload the paper, making sure the edge guides are snug against both sides of the paper, then press the Maintenance button to see if it feeds the paper correctly.

Why does the image look inverted, as if viewed in a mirror?

You may have accidentally used the "Flip Horizontal" option in the printer driver or a similar feature in your application. Turn off the setting in the printer driver and/or software application and try printing again.

All lights are off. Why won't the printer initialize?

The printer may not be receiving any power. Turn the printer off. Remove the interface cable from the back of the printer, unplug the power cord, plug it back into the outlet, and try turning the power on again. If you still do not get power to the printer, try another outlet. Make sure the outlets you are connecting to are not controlled by a switch or timer and are able to operate other equipment.

What are the Error Codes which are displayed on the LCD and control panel lights?

Red Maintenance light is on: Your paper ran out, ink ran out, or paper is jammed. You may also see one of the following error messages, or a message on your screen.

  • Err PE means the paper is out, load more paper, then press the maintenance button to resume printing.
  • Err PJ means the paper is jammed, press the maintenance button to eject the paper. If that doesn't work, turn off the printer, open the cover, and remove all the paper, including any torn pieces. Then turn on the printer, reload paper, and press the maintenance button. If you're printing on roll paper, press the roll paper button for at least three seconds to clear the jam.
  • IEb means Ink Empty black and IEc means Ink Empty color on the control panel, you need to replace the appropriate ink cartridge.
  • zf you see Err IC (Ink Cartridge) on the control panel, one of the cartridges is not installed correctly. Remove it and install it correctly, as described on page 68 of the Printer Basics manual.

Red Maintenance light flashes and the following error is displayed:

  • Err ILb or Ilc means one of the ink cartridges is low. Make sure you have a replacement cartridge. Check the message that appears on your screen or on the control panel to see if you need a black (ILb) or color (ILc) cartridge.
  • Err Sr means internal printer parts need adjustment or replacement. Turn off the printer, wait a few seconds, then turn it back on.
  • Err CE means the memory card is damaged or the data is corrupted. Try reformatting the card in your camera.

Green Processing light flashes and red Maintenance light is on: Press the Maintenance button, then remove any paper in the printer. Turn off the printer, open the cover, and remove any paper or other foreign objects. Make sure there is sufficient space around the vents on the back of the printer. Then turn the printer on again. If the lights are still on, contact your dealer or EPSON.

Green Processing light and red Maintenance light flash: If you see Err FE, an unknown printer error has occurred. Turn off the printer and contact your dealer or EPSON.