Epson Stylus Photo 2000P

Control Panel Operation

Cleaning Cycle - Make sure the printer is turned on but not printing, and the black and color ink out lights are off. Press and hold the cleaning button for three seconds. Cleaning takes about a minute, during which the printer makes some noise and the power light flashes. When the cleaning cycle is complete, the power light will stop flashing.

Which interfaces does the printer support?

The printer comes with a built in IEEE-1284 parallel port and USB port.

What is the proper way to turn off the printer?

Always use the printer's power button. Never use an external switch, such as a power strip, surge protector, or power protector, to turn off the printer. It can be harmful to your printer if you turn the printer off using an external switch.

Where can I find the printer manual?

Your printer software CD-ROM includes an electronic Reference Guide for your printer. The manual is in HTML format, so you need a browser such as Internet Explorer 3.0 or later or Netscape Navigator 3.0 or later to view it. If you are using a different browser, the pages may not display correctly. (A browser is not included on the printer software CD-ROM.)

What are the recommended methods of laminating my prints?

Epson inkjet inks (both Epson Photo Inks and Epson Archival Inks) and most Epson papers are compatible with most Heat and Dry Lamination machines and products. For best results use flat surface matte and glossy type papers without texture. Avoid using plastic type papers with heat lamination, like Backlit Film and Photo Quality Glossy Film. Dry lamination is recommended over heat lamination.

What do I need to do to print with my Stylus printer on a LocalTalk network?

The printer is not a LocalTalk printer.

Can I use the cleaning sheets that I may find included with any special media I purchase?

No. These sheets may damage the printer. Follow the instructions on page 45 of the Printer Basics Manual for cleaning instructions.

How can I get rid of streaking that looks like it's coming from the paper rollers?

If you notice streaks of ink marring your printouts, your printer's paper eject rollers may be dirty. You can clean the rollers using the cleaning tool that came with your printer (or you can just use cotton swabs). Follow these steps:

1. Make sure the printer, is turned off and the power light is off.
2. Place several sheets of plain paper in the printer.
3. Dampen the cleaning tool, and then squeeze out any excess water.
4. Hold down the yellow ink cartridge replacement button, and then turn on the printer by pressing the power button. Continue holding down the yellow button until you see all three control panel lights flashing.
5. Press the load/eject button. A sheet of paper feeds into the printer (under the paper eject rollers) and the rollers turn slowly.
6. Wipe off ink from the rollers using the dampened cleaning tool as shown in your manual. If the paper ejects before you finish cleaning, press the load/eject button to feed another sheet into the printer.
7. When you're finished, turn the printer off.

Can I use sheet labels with this printer?

No this printer does not support sheet labels.

Can I use transparency paper?

No this printer does not support transparency paper.

What are the system requirements for using this printer with a PC?

The system requirements are:

• Microsoft Windows compatible PC with a Pentium processor, 200 MHz or faster, recommended
• Windows 95, Windows 98, Windows 2000 or Windows NT 4.0
• Bi-directional, (6 - 10ft.) IEEE 1284 compliant parallel cable (not included)
• USB connection: a computer running Windows 98 with a Windows 98 compliant USB port and a shielded USB AB cable up to 9.8 ft.
• 64MB of RAM (128MB or more recommended)
• 100MB of free hard disk space (200MB or more recommended)
• 4X or faster CD-ROM or DVD drive for installing the printer software

What are the system requirements for using this printer on a Macintosh?

The system requirements are:

• An Apple iMac series, Power Macintosh, G3, or G4 with USB port.
• For iMac: Mac OS 8.5.1 or later. If your iMac is running OS 8.1, you'll need to upgrade your operating system to OS 8.5.1, or later, before connecting the printer to your computer. To find out which operating system your Macintosh is running, select About This Computer from the Apple menu. Contact Apple if you have problems installing an update.
• For Power Macintosh G3 or later: Mac OS 8.5.1 or later.
• USB connection requires USB capable Macintosh, System 8.5.1 or later and a shielded USB AB cable up to 9.8 ft.
• 64MB of available RAM (more recommended)
• 150MB of free hard disk space (200MB recommended)
• CD-ROM or DVD drive for installing the printer software

How do I install the driver from the EPSON Stylus Photo 2000P CD-ROM in Windows 98 with a USB connection?

1. Turn off your printer. Then turn on your computer.
2. Now turn on your printer. You see the Add New Hardware screen.
3. Insert the EPSON printer software CD in your CD-ROM Drive and click next.
4. Select Search for the best driver for your device and click Next.
5. Click Specify a location box, then click Browse and locate the Win9x folder on your CD-ROM. Make sure the folder is selected, click OK and click Next.
6. The screen now displays EPSON USB Printer; click Next. When the installer is done copying files, click Finish.
7. The screen now displays your printer model; click Next.
8. Repeat steps 4 and 5. (You won't need to browse for the Win9x folder again.)
9. Follow the instructions to install your printer driver. At the last screen click Finish.
10. If you see the EPSON product registration screen, click Next and follow the on-screen instructions to register your printer.
11. Close any open windows, remove the CD-ROM and restart your computer.

How do I install the driver from the EPSON Stylus Photo 2000P CD-ROM in Windows 2000 with a USB connection?

1. Turn off your printer. Then turn on your computer.
2. Now turn on your printer. You see the Found New Hardware screen.
3. Insert the EPSON printer software CD in your CD-ROM Drive and click next.
4. Select Search for a suitable driver for your device and click Next.
5. Click Specify a location box, then click Next.
6. Click Browse and locate the Win2000 folder on your CD-ROM. Make sure the folder is selected, click Open twice then click OK.
7. Windows indicates that it has found a driver for your device. Click Next.
8. If you see the Digital Signature Not Found screen click Yes.
9. At the last screen click Finish.
10. If you see the EPSON product registration screen, click Next and follow the on-screen instructions to register your printer.
11. Remove the CD-ROM and restart your computer.

How do I install the driver from the EPSON Stylus Photo 2000P CD-ROM in Windows 95/98/2000/NT with a parallel connection?

1. Turn off your printer. Then turn on your computer.
2. Now turn on your printer. If you see the Add New Hardware screen, click Cancel
3. Insert the EPSON printer software CD in your CD-ROM Drive
4. Double-click the My Computer icon, then double-click the Epson CD-ROM icon.
5. Double-click the Epson icon.
6. Double-click Install Printer Driver, then click OK. The installer copies files to your system.
7. If you are running Windows 2000 and you see the screen where the program is searching for the printer to set the parallel port, click Stop Searching.
8. When setup is complete, click OK.
9. If you see the EPSON product registration screen, click Next and follow the on-screen instructions to register your printer.
10. Close any open windows, remove the CD-ROM and restart your computer.

How do I remove the printer driver from Windows?

1. Double-click My Computer, then double-click the Control Panel icon.
2. Double-click Add/Remove Programs. Click EPSON Printer Software in the program list.
3. For Windows 2000: Click Change/Remove. Then select your EPSON Stylus Photo 2000P printer icon and click OK. Follow the instructions on screen. For other Windows systems: Select the EPSON Stylus Photo 2000P printer icon. Click Add/Remove and follow the instructions on screen. If you're using a USB port, click EPSON USB Printer Devices in the program list, then click Add/Remove.
4. Restart your computer.

How do I install a printer driver from the EPSON Stylus Photo 2000P CD-ROM on a Macintosh with USB connection?

1. Turn on your printer then turn on your Macintosh.
2. Insert your printer software CD into your CD-ROM drive.
3. Double-click the Install Printer Driver/Utility folder then double-click the Installer icon.
4. Click Continue; you see the Installer window.
5. Click Install, then follow the instructions to install your printer driver and restart your computer.
6. Double-click the EpsonReg icon in the CD-ROM window. Click Register and follow the instructions the register your printer.
7. Open the Chooser from the Apple menu.
8. Click the SP 2000P icon, then click your USB port.
9. Turn on background printing if you want to use it. Then close the Chooser.
10. Remove the CD-ROM.

How do I uninstall the printer driver from my Macintosh?

1. Insert your printer software CD-ROM; double-click the EPSON CD-ROM icon if necessary.
2. Double-click Install Printer Driver/Utility, then double-click the Installer icon. Click Continue.
3. On the installer screen, click the arrow in the Easy Install list at the top and select Uninstall. Then click the Uninstall button at the bottom and follow the instructions. When you're finished, click Quit.
4. Restart your Macintosh.

How do I install my ink cartridge for the first time?

1. Lower the printer's output tray and open the top cover.
2. Power on the printer. The print heads move to the replacement position.
3. Lift up the two ink cartridge clamps.
4. Unwrap the ink cartridges, then remove only the yellow tape seal from the top of the black and color ink cartridges. Do not pull off any other part. Don't touch the green chip on the back of the cartridge.
5. Tilt each cartridge forward as you lower it into its holder. Hang the tabs at the back of the cartridge on the hooks. Make sure the labels on the ink cartridges are facing up and that the arrows on the labels point toward the back of the printer. Don't place the cartridge under the hooks; you may damage the clamp when you close it.
6. Close the ink cartridge clamps until they lock in place. Press the yellow ink cartridge replacement button to begin charging the ink delivery system. Charging can take up to three minutes and is complete when the power light stops flashing.
7. Close the printer cover.

Caution: Don't touch the green chip on the back of the cartridge. If anything other than the yellow seal has been removed from the ink cartridge, do not install the cartridge. If you have already installed it, even if the printer is printing correctly, change the cartridge immediately.

What is the Epson part number for replacement ink cartridges?

The EPSON Stylus Photo 2000P uses the following EPSON ink cartridges:

U.S. - Black: T015201, Color: T016201

Canada - Black: T015311, Color: T016311

How do I replace an ink cartridge when an ink low or out condition occurs?

Make sure the printer is on but not printing. Raise the printer cover, then press the yellow ink cartridge replacement button until the print heads move to the left. Pull up the empty ink cartridge clamp all the way. The cartridge rises up from its holder and should be disposed. Don't touch the green circuit board on the back of the new cartridge; you may inhibit normal operation and printing. Remove only the yellow tape seal from the top of the new ink cartridge. Do not remove any other labels. Removing the wrong label from the ink cartridge will damage the ink cartridge. To install the new cartridge, tilt the ink cartridge forward slightly as you lower it into its holder. Hang the tabs at the back of the cartridge on the hooks on the holder clamps. Don't place the cartridge tabs under the hooks on the holder clamp; you may damage the clamp when you close it. Install the ink cartridge and press the yellow ink cartridge replacement button to begin charging the ink delivery system. Charging takes about a minute and is complete when the power light stops flashing.

I installed new ink cartridges and the printer is now doing continuous cleaning cycles. Is there something wrong with my printer?

When an ink cartridge is installed into the printer, it will take approximately one to two minutes to charge the ink system and initialize the printer. While the ink is charging the power light will flash. This initialization is a normal and necessary process. Never turn off the printer while the power light is flashing (unless the power light is flashing AND the printer has not moved or made noise for over 5 minutes).

The colors of my image on my monitor do not match the output from my printer. What is wrong?

First you must have an understanding of how color is produced. A monitor displays color by transmitting Red, Green and Blue (RGB) light into your eyes. A printer uses existing light to reflect Cyan, Magenta, Yellow and black (CYMK) light into your eyes. It is virtually impossible to have these two different color types (transmissive and reflective) to match perfectly. Also, due to its transmissive nature, the monitor is able to display a much wider range of colors than a reflective product, such as a piece of paper with ink on it.

Secondly, most monitors are not calibrated for correct color display out of the box, they have to be calibrated to produce accurate colors. Adobe PhotoShop includes a basic monitor calibrator to do this; it is the Adobe Gamma utility. This utility is contained in the Control Panel in Windows and on the Macintosh. Some of the higher-end monitor calibrators use a suction cup device that sticks on the monitor and reads a range of colors displayed on the monitor. These hardware/software combination devices create much more accurate color profiles than the strictly software solutions.

Also, what type of color matching system (CMS) are you using when printing your image? The color matching system can greatly affect the output color of your image. For information on how to use the various color management system available, please check the CMS user documentation or the website of the manufacturer.

To ensure that the images your Epson Color printer produces are as close as possible to the images displayed on your monitor you should do the following:

• Calibrate your monitor
• Experiment with various Color Management Systems
• Try using the ICM (Windows 95 or 98) or ColorSync (Macintosh) setting

To print a file saved in CMYK (cyan, magenta, yellow, and black) format with accurate colors, you first need to convert the file to RGB format. Your printer software automatically converts RGB files to your printer's 6-color CMYKcm format (including light cyan and light magenta). To print with the correct colors, convert any CMYK-format input files to RGB format before printing. For the best results, create your original print files in the RGB color space.

How long should my printed pictures last?

For optimum image quality and longer print life, print your photos with EPSON Photo Ink (the standard ink for the EPSON Stylus Photo 2000P) and EPSON's fade-resistant archival Matte Paper and Premium Glossy Photo Paper. When printed with these combinations and displayed indoors in an ozone free environment, under glass, your prints will last about as long as standard 35mm prints. Prints with other EPSON media are less fade-resistant but can be preserved if kept in a photo album. As with all photos, care should be taken to preserve the long life of your prints. All color photos change over time. For storage in photo albums, we recommend acid-free, archival sleeves that are commonly available from camera shops and other retailers. For indoor display, we recommend avoiding direct sunlight and mounting prints under glass to help protect them from humidity, cigarette smoke, ozone, and other atmospheric contaminants. Color stability varies based on lighting conditions, color intensity, color range, and print media. Using the guidelines above, your EPSON photo prints can keep your memories alive for many years.

The quality of my printed output is unacceptable. What can I do to improve this?

First verify that you are using the correct printer driver for your printer model. Make sure that the printer's paper thickness lever is set to 0 for regular paper and + for envelopes or thicker media. If High Speed is on, turn it off. Make sure the Media Type setting matches the paper or media loaded. Also, the Halftoning and Color Adjustment Mode options may be set incorrectly for your document type. Let the printer driver automatically select the settings for the best quality.

Secondly verify that the printable side of the paper is face up, and check the type of paper being used. EPSON brand paper, which is specifically designed for the Stylus ink jet series of printers, delivers the best-printed output.

Also, try testing the printer on another computer. This will eliminate the possibility of a defective printer cable, parallel port, or software issue. If you're still experiencing a problem, try replacing the ink cartridges with a genuine EPSON ink cartridges.

Only garbled text is printing with my PC or Mac. Why?

The interface cable may not be securely connected. Turn off the printer and computer. Disconnect and reconnect the cable on both the printer and computer. Make sure the printer is directly connected to the computer and not through a pass through device such as a switchbox. Make sure the printer cable is fully-shielded and meets the printer's specifications (a Belkin USB cable is recommended when you are using a Macintosh computer or a Belkin cable with a length of 6 feet or less if you are using a PC).

If you are using a PC, try printing a screen from a DOS prompt. If the DOS print screen is garbled, try using a different printer cable. If you are only experiencing the issue when trying to print from Windows (but the DOS print screen prints OK), make sure you are using the correct driver. Select the Stylus Photo 2000P as your default printer driver. Check for and delete any stalled print jobs. If you are using a Macintosh, make sure AppleTalk is turned off in the Chooser and make sure you always leave the printer turned off until the Macintosh is fully booted.

Vertical lines are not aligned or vertical banding appears. How can I correct this?

Make sure you are using the most current version of the printer driver which is available on the EPSON web site. Run a nozzle check to confirm that the print head nozzles are clean. Align the print head (as described in your User's Guide.

How can I increase the print speed on my Macintosh?

Verify that your system meets the minimum system requirements. The print speed is dependent upon the amount of RAM in your system, the type and speed of your computer's processor, and the amount of free hard drive space and degree of fragmentation of hard drive space in your computer. If you are using Background printing, try turning it off. If you must use Background printing, allocate more memory to the EPSON Monitor3. Close any background applications that are running. Lower the printing resolution and make sure high speed is turned on and MicroWeave is turned off in the printer driver settings. If your document does not contain color, make sure you have selected "Black" as the "Ink" setting in the printer driver. If you are printing black text, also set the "Halftoning" option in the printer driver settings to "No Halftoning".

I'm having problems printing from an iMac OS 8.1 system. What is wrong?

If you have an iMac, you should update your operating system to iMac OS 8.5.1 before installing your printer software.

I am getting the message "Sorry SP 2000P cannot be used" when I try to select the "SP 2000P" icon in the Chooser. What should I do?

This message indicates that there is something wrong with the driver or the way it was installed, and you will need to remove and reinstall the driver. To remove the driver, trash the "SP 2000P", "EPSON Monitor3", and "EPSON Folder" extensions from your "Extensions" folder (the "Extensions" folder is located in your "System Folder" folder in your hard drive). Then, restart your Macintosh and reinstall the driver. If you have printer drivers of other EPSON printers installed on your system, you may need to reinstall them after removing the Stylus Photo 2000P driver.

Whenever I try to print from my Macintosh, I get a type 11 error, my system locks up or a portion of my image doesn't print. What's wrong?

These issues are typically memory related errors. Check the available memory and its allocation. You may need to increase the memory allocation for your application, the EPSON Monitor3, or both. Insure that the needed system resources are available. If you have background printing enabled, you may want to try disabling it. Some printing issues can also be caused by conflicts with Extensions and Control Panels. Turn off all third party Extensions and Control Panels that have been added to the system and restart.

Why am I getting a memory error message when I try to print from my Macintosh?

You may need to increase the memory allocation for your application, EPSON Monitor3, or both. If you have background printing enabled, you may want to try disabling it.

A portion of my image doesn't print when I'm printing from my Macintosh.

Your system may not have enough available memory. Close any other applications you are running and turn off background printing. You may need to increase the memory allocation for your application, the EPSON Monitor3, or both.

How can I increase my print speed from my PC?

Verify that your system meets the system requirements. The print speed is dependent upon the amount of RAM in your system, the type and speed of your computer's processor, and the amount of free hard drive space and degree of fragmentation of hard drive space in your computer.

Verify that you are using the EPSON Stylus Photo 2000P driver. Choose Black ink if your document is black text only. Set the Quality/Speed slider to Speed. In the printer settings Advanced dialog box, turn Super(x) off, and turn High Speed on. If you're using the parallel port, enable ECP/DMA mode on your computer's parallel port for maximum print speeds. See your computer documentation or the manufacturer for instructions.

Why can't I print from a particular Windows application in color?

Make sure the correct driver is selected and the Color option is enabled in the printer driver. Try printing again. If the image comes out monochrome, print from a resident program within Windows, such as Paintbrush. If the results are successful from Paintbrush, contact the software manufacturer of the application for assistance. If the results are not successful, troubleshoot the pertinent areas within Windows, such as the video driver.

After I installed my printer software in Windows 95 or 98, I cannot run ScanDisk. What happened?

You must disable EPSON Monitor3 when you want to run ScanDisk. To disable EPSON Monitor3, right-click on the EPSON Monitor3 icon in the taskbar and select "Stop monitoring now".

The printer won't feed paper. What should I do?

Power the printer on and press the Load/Eject button to see if paper will load. If no paper loads, make sure the paper isn't curled or creased, isn't too old, isn't loaded above the arrow on the left edge guide, and that the paper isn't jammed in the printer. If the Paper Out light is on solid, reload the paper, making sure the paper edge guide is adjusted to fit the paper's width, and then press the Load/Eject button again to see if the paper will now load. If the Paper Out light is flashing, turn the printer off, reload the paper, turn the printer back on, and try pressing Load/Eject again to see if the printer will now successfully load the paper. If the printer still will not load paper, power the printer off, remove the printer cable, and make sure all of the packing materials are removed. If the problem persists, the printer may need to be sent in for service and you should contact the EPSON Connection for assistance.

The power light is on, but nothing prints. What should I do?

Turn off the printer and computer. Make sure the printer cable is securely connected to the printer and computer ports. Turn on the printer and computer and try printing again. If the cable was not the issue, turn off the printer and computer, disconnect the interface cable and run a nozzle check. If the nozzle check works, try checking for and deleting any stalled print jobs.

The printer sounds like it is printing, but no ink is on the paper. What's wrong?

The print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check must be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 3 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. You can also turn the printer off and wait overnight. This allows any dried ink to soften, and then try cleaning the print head again. If nothing helps, your printer may require a service.

Caution: Don't touch the green chip on the back of the cartridge. If anything other than the yellow seal has been removed from the ink cartridge, do not install the cartridge. If you have already installed it, even if the printer is printing correctly, change the cartridge immediately?

My printouts are missing color and/or black print. How can I resolve this issue?

If the printer is printing blank pages, make sure you are using the correct printer driver and make sure the paper size is correctly selected in the driver. If the printer is printing black only, the "Ink" option in the printer driver may be set to "Black" instead of "Color" or a setting in the software may be set to print black only. Also, the print head nozzles may be clogged. From the Utility section found in the EPSON printer driver, clean the print heads by performing a head cleaning followed by printing a nozzle check pattern. A head cleaning and nozzle check must be performed as a cycle. After printing a nozzle check, examine the printed dot pattern. Each staggered horizontal and straight vertical line should be complete, with no gaps in the dot pattern. If there are gaps in the dot pattern, continue with another cycle. Perform up to 3 cycles if necessary. If the nozzle check is not printing completely, and if the head cleanings do not help the nozzle check pattern to print completely, try replacing the ink cartridge. You can also turn the printer off and wait overnight-this allows any dried ink to soften-and then try cleaning the print head again. If nothing helps, your printer may require a service.

Sometimes the paper doesn't eject all the way or is wrinkled. What should I do?

Make sure the correct paper size is selected in your application and/or printer software. If the paper doesn't eject fully, it may be too long for the printer. If the paper is wrinkled, the paper may be damp or too thin. Check the paper specifications in the Appendix of your User's Guide for ranges of paper size and thickness you can print with, as well as environmental requirements for storage. It is normal for the printer to print the page then pause before ejecting the paper.

Why are my margins incorrect?

The paper may be loaded incorrectly. Make sure that the left and right edge guides are flush against both sides of the paper. Make sure the margins are set correctly in your software application (margins are not adjustable via the printer driver), and make sure you are not trying to print outside of the printable area of the page for your paper size (printable area of the page specifications are available in the User's Manual). Make sure the correct paper size is selected in the printer driver settings.

The printer does not have a Data light. How do I know when the printer is receiving information?

The Power light functions as the Data light. When the Power light flashes, the printer is receiving information from the computer. When the Power light remains solid, the printer has completed the print job and is ready to receive another.

If I want to clear the printer's memory, what should I do?

Make sure that you cancel the print job from the computer before you try to clear the printer's memory. Also, make sure the printer is no longer printing. After canceling the print job from the computer, turn the printer off, wait 10 seconds, and then turn on the printer again.

How can I stop the printer from feeding multiple pages at the same time?

Make sure the paper you are using is not too thin (see paper specifications in the Appendix of your User's Guide). Remove the stack of paper and fan the edges to separate the sheets. Reload the paper, making sure the edge guides are snug against both sides of the paper, then press the Load/Eject button to see if it feeds the paper correctly.

Why does the image look inverted, as if viewed in a mirror?

You may have accidentally used the "Flip Horizontal" option in the printer driver or a similar feature in your application. Turn off the setting in the printer driver and/or software application and try printing again.

The paper out light is flashing. What's wrong?

This indicates a paper jam. Remove all paper from the printer, and then reload the paper. Make sure the paper is pushed against the right edge guide, and slide the left edge guide against the other side of the paper. Then, press the load/eject button.

Why are all the lights on the printer flashing?

When all the lights flash, your printer may have an internal error. Verify that all packing material has been removed. Instructions for removing the packing material will be found on a notice in the box. If the printer has not made any noises for more than five minutes, turn off the printer. Open the cover and check for any obstructions. Power on the printer to see if the error still occurs.

All lights are off. Why won't the printer initialize?

The printer may not be receiving any power. Turn the printer off. Remove the interface cable from the back of the printer, unplug the power cord, plug it back into the outlet, and try turning the power on again. If you still do not get power to the printer, try another outlet. Make sure the outlets you are connecting to are not controlled by a switch or timer and are able to operate other equipment.

The black or color Ink Out light is flashing or on solid.

If the light is flashing, the ink supply is getting low and you will need to replace the cartridge soon. If the light is on solid, the ink cartridge is completely empty and will need to be replaced in order to continue printing. Make sure you only remove the yellow tape seal from the top of any ink cartridge you install into the printer.