Compaq Presario Phone Center FAQ
SP2694 - Solves the problem of the phone centre dialling 8 digit telephone numbers incorrectly.
Phone Center freezes on the "Initializing" screen
I've found that the following solution works for a lot of people who have the problem where Phone Center gets stuck on the "Initializing" screen.
Receiving Faxes in Sleep Mode
A possible fix for the Compaq not receiving fax's in sleep mode is as follows,
Problems Sending Faxes
Open the Phone system. Click FILE, PREFERENCES, open the Fax tab. Make sure your phone number is listed. Set the no. of times to try and send a fax to 3 (if 3 doesn't work, try setting it to 0). Then the minutes between attempts to send a fax to 5. Then click OK. Restart the computer, and try sending again.
Also try, deleting all files from C:\COMPAQ\CPQPHONE\FAX\OUTBOX because there may be a corrupt file in there. Restart the computer, and try sending again.
Cannot Receive Faxes
If the Voice greeting is shorter than 2 beeps or the timing of the beeps is such that only one is heard during voice transmission, the line will be dropped. Change the voice message for a longer one.
It might also be worth trying the following -
Compaq .FAX Format
It may appear that files can be attached to faxes in the Compaq Phone Centre but all is not well. These files must be .fax format which is basically a bitmap. So the idea is that punters can forward faxes they have received and pictures from say MSPaint but nothing useful like attaching a wordprocessed document.
If you get the error message "A telephony resource unavailable this could mean a short wait is necessary or that a none Tapi application is using the line"
According to Compaq the solution is to delete a file called "telephon.ini" in the windows directory. Then restart computer.
If you get the message "TAPI operations failed for unknown reason" error message. The TAPI error when starting Phone Center is easy to fix.
Caller ID on Compaqs
The caller ID software supplied as part of the Compaq Phone Centre, was designed to work in the USA only, and apparently doesn't work in the UK.
"Cannot Save Changes to Module xxxx"
When sending a scheduled fax, you get the message mentioned above. Go into the C:\COMPAQ\CPQPHONE\FAX\ directory and there will be three subdirectories (Inbox, Outbox, User). Create a new directory (ie Faxmess), and then edit the file Faxtalk.ini, and change the SendPath to the path of the new folder (ie C:\COMPAQ\CPQPHONE\FAX\FAXMESS). Go back into phone centre and all should be fine.
Compaq Phone Center and Scanners
If a scanner is installed while attempting to use the Compaq Phone Center, the system reports the Telephony device is in use and you will not be able to dial using the Compaq Phone Center.
The solution is to download the latest version of the modem drivers, from Compaq's website, the file you need to download is SP4492.EXE, you will need to close the Phone Center and any other Communications software before running it. This will update the drivers to a version later than 1.11.
Phone Center not Hanging up the Phone Line
On certain lines, the modem will not detect that a caller has hung up after leaving a message of any length.
Firstly check that there is a maximum message length. By default this is 2 minutes, but there is an option to set NO maximum length, which means if the modem doesn't hang up it can run forever. If this doesn't solve the problem advise callers to press the # (Hash) key on their phone at the end of the message. This will force the modem to hang up.
Sending a Fax in Phone Center
There are 2 ways to send a fax from Windows 95 using Phone Center.
Stop Phone Center from loading at startup
You can disable the Phone Center from starting automatically by deleting the Phone Center shortcut from your Startup group. Here's how:
You will still be able to run the Phone Center normally, but it will no longer come up when you first turn on the computer.
CPQPHONE is linked to missing export file MAPI32.DLL
Most likely another program has installed an older version of MAPI32.DLL. Use Start-Find to look for all instances of MAPI32.DLL on your hard drive. Compare the dates and put the most recent one in your c:\windows\system directory. Then reboot your system and try using Phone Center.
If you have installed or upgraded to Netscape Communicator 4.5, and receive the following error message when trying to use the Compaq Phone Center: "CPQPHONE IS LINKED TO THE MISSING EXPORT FILE MAPI32.DLL" do the following:
When you run Netscape Messenger, if a message appears asking if you would like to make Messenger your default mail program, first place a check in the box that says "Do not ask this question again", and then click "Yes". Repeat the above procedure. Make sure the box that says "Use Netscape Messenger from MAPI based applications" is NOT Checked, and be sure to exit this window by checking "OK" to save your changes.
Communicator 4.5 is the first version to have this box checked by default on installation. Previous versions left it unchecked. According to the Netscape web site, checking this box causes Communicator to replace the Windows version of the MAPI32.DLL file with it's own version. This apparently causes a conflict with the Compaq Phone Center. Unchecking this box restores the original Windows version of MAPI32.DLL.